Key Account & Project Coordination Assistant

BARE GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Benefits offered by this job

Flexible work hours

Work-from-home arrangements

Growth opportunities

Employee Recognition

Job summary

BARE International Singapore seeks an Account Executive / Project Coordination Executive to support operations in project delivery, evaluator coordination, and client follow-up. You will coordinate mystery shopping and customer research projects from scheduling to completion, engaging evaluators, clients, and internal teams to keep reports moving smoothly.

In this hybrid role based in Singapore, you will collaborate with the Key Account Manager and Operations Manager, handle administrative

Qualifications

• Minimum tertiary qualification (Nitec, Higher Nitec, diploma or equivalent).
• Fresh graduates or candidates with internship, coordination, customer service, administrative, or project support experience are welcome.

Responsibilities

• Coordinate scheduling of evaluations and projects to meet client requirements.
• Perform administrative tasks related to each project and post evaluations on the job board.
• Maintain timely communication with evaluators and clients to ensure on-time delivery.
• Recruit evaluators through Singapore networks and manage their queries.
• Support in ad-hoc reporting and team meetings.

Skills

MS Office proficiency

English communication

Interpersonal skills

Problem solving

Can-do attitude

Education

Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

We are looking for a detail-oriented and proactive Account Executive / Project Coordination Executive to support our Operations team in project delivery, evaluator coordination, client follow-up, and operational execution across Singapore-based programs. This role is suited for someone who enjoys coordination, problem-solving, communication, and working in a fast-paced international environment.

Role summary: In this role, you will support the Key Account Manager in coordinating mystery shopping and customer research projects from scheduling through completion. You will work with evaluators, clients, and internal teams to ensure assignments are completed on time, reports move smoothly through the process, and client updates are handled professionally.

Scheduling of Evaluations & Project Management

• Support the Key Account Manager in ensuring assigned projects and evaluations are completed accurately, on time, and in line with client requirements.
• Take charge of all administrative tasks related to the project.
• Post required evaluations on the job board, follow the weekly project calendar, and coordinate assignment and scheduling of evaluations with suitable evaluators.
• Assign the shop to the appropriate Evaluators
• Maintain regular and timely communication with evaluators through email or calls to confirm assignments, resolve queries, and support project completion.
• Coordinate with the Quality Control team to assist the Key Account Manager resolve disputed reports.

Client Management

• Assist Key Account Manager to Coordinate and update Clients
• Respond to client requests and updates within one business day, or escalates where additional input is required.
• Work hand‑in‑hand with Key Account Manager to ensure proactive and prompt follow-up on client issues

Evaluator Recruitment & Management

• Recruit evaluators through relevant channels in Singapore, including online platforms, community networks, referrals, and other suitable sourcing methods.
• Ability to access networks for recruitment in Singapore
• Manage evaluators and revert to their queries in a timely manner
• Brief, train, engage evaluators

Miscellaneous

• Participate in team and company meetings.
• Support in ad‑hoc reporting tasks

Experience required

• Minimum tertiary qualification, such as Nitec, Higher Nitec, diploma, or equivalent.
• Fresh graduates and candidates with internship, coordination, customer service, administrative, or project support experience are welcome to apply.

Preferred experience: Prior exposure to project coordination, customer service, market research, mystery shopping, fieldwork coordination, recruitment, or client support will be an advantage.

General skills required

• Proficient with MS Office (esp. Outlook, Word, Excel, and PowerPoint) and internet‑savvy
• Good interpersonal skills with excellent written and verbal proficiency in English
• Fluency in English is required. Proficiency in Mandarin, Malay, Tamil, or another local language will be an advantage.
• Demonstrate responsible, ethical, and honest behavior in all tasks & responsibilities
• Problem solver: react quickly and appropriately to problems.
• Follow up promptly.
• Should have a Can‑do attitude.

Reports to: Key Account Manager / Operations Manager. Location: Singapore (Hybrid) Salary: SGD 2,200 to SGD 2,800 per month, with the final offer aligned to the candidate's last drawn salary within this range.

BARE International Singapore specializes in customer research, mystery shopping, brand standard evaluations, audits, and inspections for global clients. Headquartered in the United States, BARE International is a global customer experience consulting firm with 39 years of industry experience and a presence across 13 locations worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. Our vision is to "inspire excellence" by delivering actionable insights that help clients improve their customer experience. Join BARE for a close‑knit work environment and the opportunity to gain global entrepreneurial exposure. Why work for BARE? You will join an international customer experience research company, work in a hybrid environment, gain exposure to regional and global clients, and build practical experience in project coordination, evaluator management, client communication, and operations.

• Flexible work hours
• Opportunity to work with an international company
• Employee Recognition
• Work‑from‑home arrangements
• Growth opportunities!

BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE's Privacy Notice at http://sh.baidata.com/PNJobApp. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform at http://sh.baidata.com/PWebForm