Key Account Manager

Merry Electronics (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Merry Electronics (Singapore) Pte Ltd is seeking a motivated Key Account Manager to join our global account management team. In a junior-to-mid level capacity, you will champion our key customers, identify growth opportunities, and work with cross-functional teams to drive major projects.

You will nurture existing accounts, expand pipelines, and collaborate on account strategies aligned with company goals. Travel ~15% and fluency in English and Chinese are essential to liaise with our Taiwan HQ

Qualifications

• 3–5 years of experience in Key Account Management or Customer Service.
• Experience in Electronics Manufacturing or EMS.
• Fluent in English and Chinese (written and spoken).
• Degree or diploma in Engineering, Science, or Business.
• Proven track record of closing complex corporate deals.
• Proficient in Microsoft Office Suite.
• Willingness to travel approximately 15% of the time.

Responsibilities

• Nurture and expand key accounts and identify new business pipelines.
• Collaborate with the commercial team to implement tailored account strategies.
• Build deep relationships with key decision-makers and industry influencers.
• Drive pricing analyses and generate quotations for project bidding.
• Coordinate cross-functional handoffs with R&D, Supply Chain, Manufacturing.

Skills

Key Account Management

Customer Service

Deal Closing

Problem Solving

Teamwork

Adaptability

Independence

Prioritization

English & Chinese fluency

Education

Engineering, Science, or Business degree

Tools

Microsoft Office Suite

Job description

About the Role

We are seeking a highly motivated, strategic Key Account Manager to join our dynamic global account management team. In this junior-to-mid level role, you will partner with a proactive team of professionals to champion our key customers and elevate their business standing. Acting as a core commercial driver, you will identify emerging customer needs, develop high-growth segment strategies, and collaborate across global business units to secure and execute major projects.

Core Responsibilities:

Account Growth & Strategy

• Nurture & Expand: Manage existing key accounts and proactively identify new business pipelines and application segments.

• Strategic Execution: Collaborate with the commercial team to implement tailored account strategies that align with long-term company goals.

• Relationship Building: Establish deep, long-term trust with key customer decision-makers and industry influencers.

Project Bidding & Lifecycle Management

• Commercial Bidding: Drive and support the business development team through critical RFI, RFP, and RFQ phases.

• Pricing & Analysis: Conduct rigorous pricing analyses and generate competitive quotations for project bidding.

• Cross-Functional Collaboration: Partner closely with R&D, Supply Chain, Manufacturing, and Business Unit Managers to transition projects seamlessly from development to full-lifecycle execution.

Required Qualifications & Skills:

• Experience: 3–5 years of relevant experience in Key Account Management or Customer Service.

• Industry Context: Experience within the Electronics Manufacturing or Contract Manufacturing (EMS) industry.

• Language Proficiency: Fluent in written and verbal English and Chinese (essential for daily liaison and alignment with our Taiwan headquarters).

• Education: Degree or diploma in an Engineering, Science, or Business-related discipline.

• Deal Closing: Proven track record of navigating complex customer requests or closing corporate deals.

• Technical Savvy: Proficient in Microsoft Office Suite.

• Travel Requirements: Ability to travel approximately 15% of the time.

Core Competencies We Value:

• Customer Focus & Integrity: Deeply customer-centric mindset with a commitment to gathering first-hand feedback to improve services, grounded in uncompromised professional integrity.

• Adaptability & Independence: Ability to multitask, adapt seamlessly to evolving work environments, handle conflicting demands, and thrive with minimal direct supervision.

• Problem-Solving & Judgment: Analytical and logical thinking skills to uncover hidden insights, make timely decisions, and back them up with sound reasoning.

• Prioritization & Teamwork: Ability to filter out trivial distractions to focus on high-impact priorities, while quickly building trust and collaborative relationships with cross-functional peers.