KEY ACCOUNT MANAGER

TAIDII PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

TAIDII PTE. LTD. in Singapore seeks a Customer Success professional to onboard new clients, provide training, and manage initial deployment activities.

You will maintain strong relationships with existing clients, drive customer satisfaction and loyalty, answer inquiries promptly, and coordinate with the Product Team to improve offerings. Additionally, you will gather requirements, pursue renewals and upsell opportunities, prepare quotations, ensure timely payments, and lead internal analyses to

Responsibilities

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved

Job description

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved