Regional Key Account Senior Manager

CJ Logistics; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CJ Logistics in Singapore seeks an experienced Key Account Manager to nurture long-term, profitable relationships with our most valuable clients. You will be the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, and delivering tailored solutions.

You’ll own and manage key MNC accounts across ASEAN and India, expand scope within markets, and support onboarding of regional accounts while monitoring performance metrics and

Qualifications

• Degree in Logistics, Sales & Marketing or related field.
• 7–10 years of experience in key account management and sales in global or regional 3PL (Contract Logistics, warehousing) & Freight Forwarding environment.
• Strong communication and interpersonal skills.
• Ability to build strong relationships with customers and internal teams.

Responsibilities

• Own and manage key MNC accounts across ASEAN and India.
• Expand account scope vertically within markets and horizontally across multiple countries.
• Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation.
• Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations.

Skills

Key account management

Sales & relationship building

Stakeholder management

Communication skills

Education

Degree in Logistics, Sales & Marketing or related field

Job description

This position is based in Singapore and relocation/visa assistance is not provided.

About the Role

This role builds and nurtures long-term, profitable relationships with our company's most important, high-value clients, acting as the primary liaison to ensure satisfaction, retention, and growth by understanding needs, coordinating internal resources, delivering tailored solutions, and identifying up-sell opportunities.

What You’ll Do

1. Key Account Management (MNC/ Regional)

• Own and manage key MNC accounts across ASEAN and India.
• Expand account scope vertically within markets and horizontally across multiple countries.
• Support onboarding of new regional accounts, ensuring smooth transition from proposal to implementation.

2. Performance & Service Governance

• Monitor operational performance against agreed KPIs and Service Level Agreements (SLAs).
• Conduct regular business reviews with key clients to identify performance gaps, risks and improvement initiatives.

3. Customer Growth & Retention

• Support account retention through proactive identification of up-selling, cross-selling and renewal opportunities.
• Partner with customers to drive continuous improvement initiatives and long-term value creation.

4. Cross-Functional Collaboration

• Collaborate with internal teams (operations, IT & finance) to resolve issues and deliver solutions that meet customer expectations.

What You’ll Need

• Degree in Logistics, Sales & Marketing or related field.
• 7-10 years of experience in key account management and sales, in global or regional 3PL (Contract Logistics, warehousing) & Freight Forwarding environment.
• Strong communication and interpersonal skills.
• Ability to build strong relationships with customers and internal teams.