Key Account Manager

Vallen Singapore Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Vallen Singapore Pte Ltd is seeking a results-driven Key Account Manager to spearhead revenue and margin growth within assigned customer accounts in Singapore. You will develop and deliver account plans, monitor performance, and drive contractual KPIs while upholding Vallen’s service standards.

The role demands strategic thinking, strong communication across management levels, and the ability to manage multiple projects to meet deadlines.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline.
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers.
• Ability to think strategically and communicate effectively with all levels of management.
• Ability to manage ambiguity and apply problem-solving skills.
• Ability to influence across teams, creating effective internal business partnerships.
• Ability to effectively manage multiple projects and work effectively under deadlines.
• Understanding of financial concepts such as EBIT and working capital.

Responsibilities

• Be the key figure for driving revenue and margin growth within your customer accounts, which means meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long - term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated selling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Vallen brand to the highest level.
• Ensure compliance with Vallen’s sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Skills

Key account management

Strategic thinking

Communication across levels

Problem-solving

Project management

Cross-functional influence

Customer service

Education

Bachelor's degree in Business Administration, Supply Chain Management or related discipline

Job description

What will you deliver?

• Be the key figure for driving revenue and margin growth within your customer accounts, which means meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long - term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated sel ling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Vallen brand to the highest level.
• Ensure compliance with Vallen’s sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
• Ability to think strategically and communicate effectively with all levels of management
• Ability to manage ambiguity and apply problem-solving skills
• Ability to influence across teams, creating effective internal business partnerships
• Ability to effectively manage multiple projects and work effectively under deadlines
• Understanding of financial concepts such as EBIT and working capital