Key Account Manager

VALLEN SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

VALLEN SINGAPORE PTE. LTD. is seeking a results-driven account leader to manage strategic customer relationships in Singapore. You will drive revenue, margins, and working capital improvements while coordinating with internal teams to deliver value.

The role requires a business mindset, ability to influence at all levels, and proven experience in Key Account Management and service excellence. This is a full-time position offering ongoing growth within a dynamic supply chain environment.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management or related discipline.
• Proven track record of key account management and customer service excellence.
• Ability to think strategically and communicate with all management levels.
• Ability to manage ambiguity and solve problems.

Responsibilities

• Drive revenue and margin growth within customer accounts.
• Develop and deliver Key Account Management Plans to improve EBIT and working capital.
• Own and monitor service agreements to meet KPIs and cost savings obligations.
• Ensure accurate and updated selling prices for customers.
• Lead margin-improvement projects and drive commercial outcomes.
• Monitor programs, analyze data, conduct service reviews, and implement improvements.
• Identify and secure new opportunities within accounts.
• Collaborate with internal teams to deliver world-class customer service and uphold the Vallen brand.
• Ensure compliance with Vallen’s sales policies and procedures.

Skills

Key account management

Strategic thinking

Effective communication

Ambiguity management

Education

Bachelor's degree in Business Administration or related discipline

Job description

What will you deliver?

• Be the key figure for driving revenue and margin growth within your customer accounts, which means meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long - term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated sel ling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Vallen brand to the highest level.
• Ensure compliance with Vallen’s sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
• Ability to think strategically and communicate effectively with all levels of management
• Ability to manage ambiguity and apply problem-solving skills
• Ability to influence across teams, creating effective internal business partnerships
• Ability to effectively manage multiple projects and work effectively under deadlines
• Understanding of financial concepts such as EBIT and working capital