Key Account Executive

Crane Worldwide Logistics S Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Crane Worldwide Logistics S Pte Ltd is seeking a Key Account Executive- Contract Logistics to manage our strategic accounts in contract logistics. You will ensure service levels are met and drive revenue within the accounts.

You will coordinate with Sales, Operations and Customer Service to deliver solutions, handle renewals, and participate in quarterly business reviews with clients to ensure satisfaction and identify growth opportunities.

Qualifications

• 3–4 years of experience in a similar role.
• Degree or tertiary qualifications.
• Experience in logistics, warehouse operations and contract logistics.
• Experience in business development in logistics.
• Strong commercial acumen.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and maintain relationships with assigned key accounts.
• Serve as primary contact between the company and key clients.
• Understand client objectives and propose logistics solutions.
• Collaborate with internal teams to meet client needs.
• Identify new business opportunities within existing accounts.
• Manage RFI, RFQ, RFP submissions and documentation.
• Prepare client presentations and proposals.
• Participate in quarterly business reviews with clients.
• Address client issues and manage escalations with root-cause analysis.
• Support contract renewals and SLA compliance.

Skills

Commercial acumen

Communication skills

Interpersonal skills

Warehouse operations

Contract logistics knowledge

Education

Tertiary qualifications

Job description

The Key Account Executive- Contract Logistics will be responsible for handling the Company's Key accounts in Contract Logistics. The incumbent will manage and ensure that the company fulfills its service and performance standards as per agreed service level agreements. He or she will provide effective solutions to the key accounts and ensure effective customer relationship management to drive revenue within the account.

Key responsibilities

• Develop and maintain strong relationships with assigned key accounts.
• Act as the primary point of contact between the company and key clients.
• Understand client objectives and challenges; propose solutions and services.
• Work closely with internal departments (e.g., Sales, Custom Brokerage, operations, customer service, project, solution) to ensure client needs are met.
• Identify new business opportunities within existing accounts to achieve growth targets.
• Follow up and monitor all the RFI, RFQ, RFP necessary documentation for submission.
• Prepare presentations and proposals.
• Participate in regular business reviews of QBR or MBR with clients to ensure satisfaction and identify opportunities.
• Resolve client issues efficiently and professionally. Handle client escalations effectively, ensuring root cause analysis and implementation of corrective and preventive actions.
• Support contract renewals, negotiations, and compliance with agreed service level agreements (SLAs).

About you

• Possess 3 to 4 years of experience in a similar capacity.
• Possess Tertiary qualifications.
• Experience in logistics, warehouse operations and contract logistics.
• Experience in business development in logistics.
• Possess commercial acumen.
• Possess effective communication and interpersonal skills.
• Possess knowledge in warehouse operations and contract logistics.