IT Support

KANDENKO CO LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Kandenko Co Ltd in Singapore is seeking an experienced IT Support professional to provide frontline technical assistance across hardware, software, and networks.

The role involves setting up computers, OS and office apps, assisting remote users, and maintaining IT documentation. Knowledge of LAN/WAN, network troubleshooting, and basic cybersecurity awareness is beneficial. A diploma or degree in IT or CS is required, with 3 years of experience.

Qualifications

• Minimum 3 years in an IT support role, preferably in construction or related industry.
• Basic knowledge of LAN/WAN networking and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e‑waste management practices is a plus.

Responsibilities

• Provide first-level IT support for hardware, software, email, and network-related issues.
• Diagnose and resolve desktop, laptop, printer, and peripheral problems.
• Install and configure computers, operating systems, and office applications.
• Support remote users and project sites when required.
• Monitor LAN and internet connectivity; troubleshoot network issues.
• Record support tickets and maintain IT documentation.

Skills

Basic networking knowledge

Troubleshooting

Documentation & user training

Education

Diploma or degree in Information Technology or Computer Science

Tools

IT asset management tools

Job description

Responsibilities

1. Technical Support & Troubleshooting

• Provide first-level support for hardware, software, email, and network-related issues.
• Diagnose and resolve desktop, laptop, printer, and peripheral problems.
• Install and configure computers, operating systems, and office applications.
• Support remote users and project sites when required.

2. Software Installation & Maintenance

• Install, configure, and update software applications.
• Ensure software licensing compliance.
• Perform regular maintenance and updates for IT equipment.
• Assist with operating system upgrades and patches.

3. Network & System Support

• Monitor LAN and internet connectivity.
• Troubleshoot network issues to minimize downtime.
• Assist in maintaining servers, Wi‑Fi, and network equipment.
• Support implementation of cybersecurity measures.

4. IT Asset & Vendor Management

• Coordinate procurement of IT equipment and software.
• Maintain inventory records of IT assets.
• Liaise with vendors for repairs, maintenance, and warranty claims.
• Coordinate disposal of obsolete IT equipment through approved e‑waste vendors.

5. User Support & Training

• Provide IT guidance and user support to employees.
• Create user guides and simple documentation.
• Conduct basic user training on company IT systems and applications.

6. Documentation

• Record support tickets and resolutions.
• Maintain IT documentation and asset records.
• Assist in preparing IT reports as required.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e‑waste management practices is an advantage.