Junior English Customer Service Representative

TIGER BROKERS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

TIGER BROKERS (SINGAPORE) PTE. LTD. is seeking a bilingual Customer Support Specialist to serve international clients.

You will manage inbound calls and online inquiries in English and Chinese, build strong relationships, and gather requirements to tailor solutions. Qualifications include a bachelor’s degree, IELTS 6.5 or equivalent, fluency in English and Mandarin, and a customer-service mindset. You should be willing to night shift about 5 days per month and collaborate with global teams to

Qualifications

• Bachelor’s degree in any discipline is preferred; fresh graduates welcome.
• IELTS 6.5 or equivalent; English required as working language.
• Fluency in Chinese (Mandarin) is required.
• Strong customer service orientation and communication skills.
• Ability to learn quickly, think innovatively, and work collaboratively.
• Proficient computer skills including internet navigation and common office software.
• Willingness to work night shifts (about 5 days per month).

Responsibilities

• Manage inbound calls and online inquiries from international clients with professional responses and follow-ups.
• Oversee international client relationships, collect requirements, provide timely feedback, coordinate solutions, and enhance customer experience.
• Address and resolve complaints from international customers, collect feedback, and contribute to product optimization.
• Collaborate closely with global teams to address critical issues effectively.
• Maintain and grow the company’s international client base to mitigate attrition.

Skills

Customer service

English fluency

Mandarin fluency

Client relationship

Follow-up skills

Collaboration

Education

Bachelor’s degree

Tools

Office software

Internet research

Job description

1. 1. Manage inbound calls and online inquiries from international clients, providing professional responses, conducting follow-ups, and fostering strong customer relationships.
2. 2. Oversee international customer relationships, gather client requirements, offer timely feedback, coordinate solutions, and enhance customer experience.
3. 3. Address and resolve complaints from international customers, facilitate the collection of feedback, and contribute to product optimization.
4. 4. Collaborate closely with global teams to address critical issues effectively.
5. 5. Maintain and retain the company’s international client base to mitigate customer attrition.

Qualifications

1. 1. A Bachelor’s degree or higher in any discipline is preferred. Candidates with experience in the financial industry or a background in overseas studies are highly regarded; however, fresh graduates are also encouraged to apply.
2. 2. An IELTS score of 6.5 or its equivalent is required. Fluency in English, both spoken and written, is essential as English serves as the primary working language.
3. 3.Fluency Chinese (spoken and written), capable of serving as the primary working language.
4. 4. A strong customer service orientation and effective communication skills are necessary for proficiently handling daily inquiries.
5. 5. Exceptional learning abilities, innovative thinking, a strong sense of responsibility, effective execution skills, and a collaborative spirit are essential attributes.
6. 6. Clear pronunciation in Mandarin, along with robust verbal communication skills and the capacity for emotional management, are required.
7. 7. Proficiency in computer skills, including Internet navigation and office software, is essential.
8. 8. A willingness to work night shifts (approximately 5 days per month) is necessary.