Customer Success Specialist

Ambition Singapore; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Ambition Singapore is seeking a Customer Support professional to handle inbound calls and emails with a professional touch. You will act as the single point of contact for billing questions, payments, and account maintenance, while guiding customers through online platforms and apps.

The role requires proficiency in English, Mandarin, and Cantonese, and flexibility to work weekends or holidays as needed; a background check is required.

Qualifications

• English, Mandarin and Cantonese required; all three languages needed to engage stakeholders.
• High School Diploma or Degree required.
• Solid computer and keyboarding skills; proficient with Google Suite or Microsoft Office.

Responsibilities

• Answer inbound calls and respond to emails with a professional attitude.
• Act as a single point of contact for billing questions, payments, and account maintenance.
• Troubleshoot and guide customers through online platforms and mobile apps.
• Maintain accurate records of all customer interactions in the CRM.

Skills

English

Mandarin

Cantonese

Education

High School Diploma or Degree

Tools

Google Suite

Microsoft Office

Job description

Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customers' personalities and situations.

Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.

Technical Support: Troubleshoot and guide customers through online platforms and mobile applications.

System Navigation: Effectively multitask by utilizing multiple systems simultaneously to provide the fastest possible resolution.

Security & Compliance: Maintain strict adherence to corporate security measures and company policies.

Documentation: Maintain accurate and detailed records of all customer interactions within the CRM system.

Experience You'll Bring

Language Requirements: English, Mandarin and Cantonese (all three languages are required) as you need to engege related stakeholders.

Education: High School Diploma or Degree.

Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.

Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.

Background: Must successfully pass a background check.