Junior Connectivity & Billing Analyst

CME Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CME Group is seeking an Analyst for the Exchange Connectivity and Hosting Operations team in Singapore. You will assist with installation, activation and billing of basic connectivity solutions, while learning onboarding and management at CME hosting facilities.

The role emphasizes process-driven tasks with guidance from senior team members and requires clear written and verbal communication. You will work with customers, carriers and internal teams, entering paperwork and using automation tools

Qualifications

• 3-4 years of experience in Project Management, preferably in network connectivity, telecom or IT infrastructure.
• Experience managing multiple client related projects, updating the CRM system, creating, maintaining and updating trackers (e.g. Smartsheet), and providing concise updates to stakeholders.
• Strong communication and customer service skills, updating stakeholders with status and handling problems diplomatically.

Responsibilities

• Support connectivity requests from customers and onboard customers and carriers to hosting facility.
• Monitor and troubleshoot basic customer billing inquiries.
• Consolidate and submit Remedy tickets for engaging internal CME teams around connectivity requests.
• Other projects and assignments as instructed.

Skills

Project Management

Networking knowledge

Communication skills

Tools

Smartsheet

Remedy

CRM system

SharePoint

Confluence

Job description

CME Group is seeking an Analyst for the Exchange Connectivity and Hosting Operations team in Singapore. You will assist with installation, activation and billing of basic connectivity solutions, while learning onboarding and management at CME hosting facilities.

The role emphasizes process-driven tasks with guidance from senior team members and requires clear written and verbal communication. You will work with customers, carriers and internal teams, entering paperwork and using automation tools