Connectivity Onboarding & Billing Analyst

CME Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

CME Group in Singapore is seeking an ECHO Analyst to join the Exchange Connectivity and Hosting Operations team. This entry‑level role focuses on onboarding customers and carriers to CME hosting facilities, executing basic connectivity provisioning, and handling simple billing inquiries.

You will learn connectivity and hosting procedures, document order details, and manage related data in CRM, Enterprise Data Base, and related trackers while collaborating with internal teams.

Qualifications

• 3-4 years of experience in Project Management, preferably in network connectivity, telecom or IT infrastructure.
• Experience with CRM systems, tracking and reporting tools.
• Familiarity with WAN, LAN, VPN and cloud connectivity.

Responsibilities

• Support connectivity requests from customers and assist in onboarding of customers and carriers to hosting facility (55%).
• Monitor and troubleshoot basic customer billing inquiries (20-25%).
• Consolidate and submit Remedy tickets for engaging internal CME teams around connectivity requests (10-15%).
• Assist with other projects and assignments as instructed (10%).

Skills

Project Management

Customer communication

Stakeholder updates

CRM knowledge

Tools

Smartsheet

CRM system

Remedy

SharePoint

Confluence

Job description

CME Group in Singapore is seeking an ECHO Analyst to join the Exchange Connectivity and Hosting Operations team. This entry‑level role focuses on onboarding customers and carriers to CME hosting facilities, executing basic connectivity provisioning, and handling simple billing inquiries.

You will learn connectivity and hosting procedures, document order details, and manage related data in CRM, Enterprise Data Base, and related trackers while collaborating with internal teams.