Jira Support Engineer (Hybrid) — Growth & Incidents

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ScienTec Consulting Pte. Ltd. is seeking a proactive Level 1 Application Support Analyst to provide timely user support, troubleshoot system issues, and manage incidents using Jira.

The role offers a hybrid work arrangement and exposure to large government projects, with clear opportunities for career growth. The ideal candidate has a degree with more than three years of experience, plus 1–2 years in IT helpdesk or Level 1 support, and familiarity with Jira.

Qualifications

• Experience in IT helpdesk or Level 1 support.
• Familiar with Jira and incident tracking.
• Strong communication and stakeholder management.
• Attention to detail and proactive learner.

Responsibilities

• Attend to user enquiries and troubleshoot system issues.
• Track and monitor incidents using Jira, ensuring timely resolution or escalation.
• Coordinate with system vendors on Root Cause Analysis (RCA).
• Maintain and update user guides and technical documentation.
• Support user briefings, clarification sessions, UAT, testing, and feedback collection.
• Provide administrative and operational support as required.

Skills

Customer support

Incident management

Communication

Stakeholder management

Problem-solving

Education

Bachelor's degree

Tools

Jira

Job description

ScienTec Consulting Pte. Ltd. is seeking a proactive Level 1 Application Support Analyst to provide timely user support, troubleshoot system issues, and manage incidents using Jira.

The role offers a hybrid work arrangement and exposure to large government projects, with clear opportunities for career growth. The ideal candidate has a degree with more than three years of experience, plus 1–2 years in IT helpdesk or Level 1 support, and familiarity with Jira.