Jira-Savvy IT Helpdesk Engineer

nSearch Global Pte Ltd.; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

nSearch Global Pte Ltd. is seeking an IT Helpdesk Support Engineer to provide Level 1 support for two systems and to respond to user inquiries in a timely manner.

The role involves collaborating with the system vendor, attending live tracing sessions, and ensuring RCA findings are properly implemented. The ideal candidate has at least 2 years in IT helpdesk, experience with Jira, and a strong focus on accurate documentation and user communication.

Formación

• At least 2 years in IT helpdesk or Level 1 support roles.
• Familiar with Jira tracking for incident handling and tracking.
• Experience updating user guides and functional specifications.

Responsabilidades

• Provide Level 1 support for two systems and monitor responses.
• Attend to users’ enquiries and address issues promptly, escalating when needed.
• Join live tracing sessions with users and vendors for deeper investigation.
• Conduct clarification sessions with users and vendors as required.
• Review RCA reports with vendors to verify correct resolutions.
• Update user guides and specs to reflect current functionality.
• Provide additional administrative and operational support as required.

Conocimientos

Customer support

Troubleshooting

Attention to detail

Communication

Herramientas

Jira

Remote debugging tools

Descripción del empleo

nSearch Global Pte Ltd. is seeking an IT Helpdesk Support Engineer to provide Level 1 support for two systems and to respond to user inquiries in a timely manner.

The role involves collaborating with the system vendor, attending live tracing sessions, and ensuring RCA findings are properly implemented. The ideal candidate has at least 2 years in IT helpdesk, experience with Jira, and a strong focus on accurate documentation and user communication.