Operation Support Engineer (Jira)

ScienTec Consulting Pte. Ltd.; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

ScienTec Consulting Pte. Ltd. is seeking a proactive Level 1 Application Support Analyst to provide timely user support, troubleshoot system issues, and manage incidents using Jira.

The role offers a hybrid work arrangement and exposure to large government projects, with clear opportunities for career growth. The ideal candidate has a degree with more than three years of experience, plus 1–2 years in IT helpdesk or Level 1 support, and familiarity with Jira.

Qualifications

• Experience in IT helpdesk or Level 1 support.
• Familiar with Jira and incident tracking.
• Strong communication and stakeholder management.
• Attention to detail and proactive learner.

Responsibilities

• Attend to user enquiries and troubleshoot system issues.
• Track and monitor incidents using Jira, ensuring timely resolution or escalation.
• Coordinate with system vendors on Root Cause Analysis (RCA).
• Maintain and update user guides and technical documentation.
• Support user briefings, clarification sessions, UAT, testing, and feedback collection.
• Provide administrative and operational support as required.

Skills

Customer support

Incident management

Communication

Stakeholder management

Problem-solving

Education

Bachelor's degree

Tools

Jira

Job description

We are seeking a proactive and detail-oriented Level 1 Application Support Analyst to provide timely user support, troubleshoot system issues, and manage incidents using Jira.

• Hybrid work arrangement.
• Gain exposure to large scale government projects.
• Career growth opportunities.

Key Responsibilities

• Attend to user enquiries and troubleshoot system issues.
• Track and monitor incidents using Jira, ensuring timely resolution or escalation.
• Coordinate with system vendors on technical investigations and Root Cause Analysis (RCA).
• Maintain and update user guides and technical documentation.
• Support user briefings, clarification sessions, UAT, testing, and feedback collection.
• Provide administrative and operational support as required.

Requirements

• Degree holder with more than three years of working experience.
• At least one to two years of experience in IT helpdesk or Level 1 technical support.
• Familiar with Jira and incident tracking.
• Experienced in troubleshooting system issues and coordinating with vendors.
• Good communication, interpersonal, and stakeholder management skills.
• Meticulous, proactive, independent, and committed to continuous learning and service improvement.

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781