Japanese-Speaking IT Support Specialist (Night Shift)

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. is seeking an IT Support Engineer to join a 24x7 desk supporting Microsoft 365 and enterprise applications. You will handle incidents, perform M365 administration, and work with internal teams and vendors in a global environment.

The role provides hands-on M365 administration, incident management, ITSM processes, and PowerShell-based operations. Night shifts and a 5‑day workweek are required.

Qualifications

• 2–5 years in a helpdesk, service desk or IT support role.
• Basic knowledge and operational understanding of Microsoft 365.
• Ability to communicate in Japanese and English, including reading, writing and conversation.
• Willingness to work on a shift schedule, including night and weekend shifts.
• Willingness to work approximately 1–2 night shifts per month.
• Willingness to work a 5‑day workweek from Monday to Sunday, with 2 days off per week; Saturdays and Sundays are not always designated as rest days.

Responsibilities

• Respond to user enquiries related to Microsoft 365 incidents, perform initial troubleshooting and elevate issues where required.
• Manage user accounts, permissions and configuration changes within M365 environments.
• Perform M365 operational tasks using PowerShell, including configuration checks, administrative tasks and routine operation automation.
• Create and manage support tickets while maintaining accurate documentation using ITSM tools.
• Coordinate with internal teams and vendors to resolve incidents and track progress.
• Create and maintain knowledge base articles, procedures and FAQs.

Skills

Bilingual Japanese/English

Microsoft 365 (basic)

Tools

PowerShell

Microsoft 365

Job description

M365 IT Support Engineer (Japanese Speaking) | 24x7 Support

Short Summary

Join a 24x7 IT support desk providing Microsoft 365 and enterprise application support in a multilingual environment.

Role Overview

Our client is a global organisation providing enterprise IT services and technology solutions across an international environment. We are looking for an IT Support Engineer to join a 24x7 support desk, providing operational and technical support for Microsoft 365 (M365) and other enterprise services and applications. The role offers hands‑on exposure to M365 administration, incident management, ITSM processes and PowerShell‑based operations. You will work closely with internal teams and vendors to resolve issues and maintain a high standard of user support.

Key Responsibilities

Microsoft 365 Support

• Respond to user enquiries related to Microsoft 365 incidents, perform initial troubleshooting and elevate issues where required.


• Manage user accounts, permissions and configuration changes within M365 environments.


• Perform M365 operational tasks using PowerShell, including configuration checks, administrative tasks and routine operation automation.


• Create and manage support tickets while maintaining accurate documentation using ITSM tools.


• Coordinate with internal teams and vendors to resolve incidents and track progress.


• Create and maintain knowledge base articles, procedures and FAQs.

Enterprise Services & Applications Support

• Handle incidents and user enquiries for other enterprise services and custom-developed applications.


• Perform initial troubleshooting and elevate issues to the appropriate teams.


• Create and manage tickets and document support activities using ITSM tools.


• Coordinate with internal teams and vendors to ensure timely issue resolution and progress tracking.


• Create and maintain knowledge base articles, procedures and FAQs.


• Perform any other ad-hoc duties assigned.

Requirements

[Must Have]

• 2–5 years of experience in a helpdesk, service desk or IT support role.


• Basic knowledge and operational understanding of Microsoft 365.


• Ability to communicate in Japanese and English, including reading, writing and conversation, for handling user enquiries and coordinating with Japanese‑speaking and English‑speaking users and stakeholders.


• Willingness to work on a shift schedule, including night and weekend shifts.


• Willingness to work approximately 1–2 night shifts per month.


• Willingness to work a 5‑day workweek from Monday to Sunday, with 2 days off per week; Saturdays and Sundays are not always designated as rest days.


• Willingness to work 7:00 PM–7:00 AM shifts, with 8 working hours per shift.

[Good to Have]

• Experience using PowerShell for system administration or IT operations.


• Experience using ITSM tools such as ServiceNow, Zendesk or Dynamics 365.


• Operational experience with Microsoft 365 services such as Exchange Online, Teams, SharePoint, OneDrive or Entra ID.


• Experience working in a global IT support environment.


• Ability to handle user enquiries in Chinese would be advantageous for supporting Chinese‑speaking users.

What the Company Offers / Career Opportunity

• Gain hands‑on experience supporting Microsoft 365 within a 24x7 enterprise IT support environment.


• Develop practical expertise across M365 administration, incident management, ITSM and PowerShell‑based operations.


• Work with internal teams and external vendors in a global support environment.


• Broaden your technical exposure through support for both M365 and other enterprise services and applications.


• Build a strong foundation for further career development in IT infrastructure, cloud operations, service desk or technical support.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Kota Baba
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