ICT Operations Support Engineer (M365)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 37,000 - 61,000; Full time

Benefits offered by this job

AWS

Job summary

ScienTec Consulting Pte Ltd is seeking an ICT Operations Support Engineer to manage day-to-day IT operations, user support, and service requests. You will administer workplace technologies and ensure SLA-driven delivery in a central location.

The role requires at least 2 years in IT operations with strong Microsoft 365 experience. The position offers a contract arrangement, with responsibility for onboarding/offboarding, access management, and asset tracking.

Qualifications

• Diploma or degree in IT/CS/IS or related discipline.
• Minimum 2 years of experience in IT operations or end-user support.
• Experience with Microsoft 365 and workplace technologies.
• Familiar with IT service management and service requests processes.
• Strong communication and stakeholder management skills.
• Experience in government or regulated environments is a plus.

Responsibilities

• Manage and track IT service requests, incidents, and operational support activities.
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Handle user onboarding, offboarding, account provisioning and access management.
• Coordinate endpoint setup, software installation and workplace IT support.
• Work with vendors and service providers to ensure requests are completed within SLA.
• Maintain ICT asset, licence and operational records.
• Support IT governance, audits, access reviews and compliance activities.
• Assist with incident management, reporting and general ICT operations.

Skills

Communication

Troubleshooting

Stakeholder management

Education

IT / CS / IS degree

Tools

Microsoft 365 Suite

Job description

We are looking for an ICT Operations Support Engineer to provide day-to-day IT operations, user support, service request management and administration of workplace technologies.

Working Hours: Mon-Fri
Working Location: Central
Job Type: Contract
Salary Package: Up to $5500 (basic) + AWS

Responsibilities

• Manage and track IT service requests, incidents and operational support activities.
• Support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
• Handle user onboarding, offboarding, account provisioning and access management.
• Coordinate endpoint setup, software installation and workplace IT support.
• Work with vendors and service providers to ensure requests are completed within SLA.
• Maintain ICT asset, licence and operational records.
• Support IT governance, audits, access reviews and compliance activities.
• Assist with incident management, reporting and general ICT operations.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or related discipline.
• At least 2 years of experience in IT operations, IT administration, infrastructure or end-user support.
• Experience supporting Microsoft 365 and workplace technologies.
• Familiar with IT service management and service request processes.
• Good communication, troubleshooting and stakeholder management skills.
• Experience in government or regulated environments will be an advantage.

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781