IT Desktop Support Engineer

JAC Recruitment; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

JAC Recruitment is seeking an IT Helpdesk Specialist for a global technology client in Singapore on a 12-month agency contract. You will provide end-user support for Microsoft 365, handle incidents and service requests, and perform initial troubleshooting and escalation.

Responsibilities include managing user accounts and permissions, performing PowerShell tasks, creating and documenting resolutions in ITSM tools, coordinating with internal teams and vendors, and maintaining knowledge articles

Qualifications

• 1+ year of relevant IT Helpdesk/Service Desk experience.
• Solid understanding of Microsoft 365 fundamentals and support operations.
• Japanese language proficiency (written and spoken) to communicate with Japanese-speaking stakeholders.
• Experience with PowerShell scripting/administration.
• Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.
• Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD).
• Experience supporting global users.
• Ability to coordinate with stakeholders and users.

Responsibilities

• Provide end-user support for Microsoft 365
• Handle incidents and service requests, perform initial troubleshooting and escalation
• Manage user accounts, permissions, and configuration changes
• Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation )
• Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
• Coordinate with internal teams and vendors for issue resolution and follow-ups
• Maintain knowledge articles, SOPs, and FAQs

Skills

Microsoft 365

PowerShell

Exchange Online

Teams

SharePoint

OneDrive

Entra ID

ITSM Tools

Tools

ServiceNow

Zendesk

Dynamics 365

Job description

Company Overview

Our client is a global technology-focused organization specializing in infrastructure management and IT workforce solutions.

This is a 12-month agency contract role (extendable/renewable)

Job Responsibilities

• Provide end-user support for Microsoft 365
• Handle incidents and service requests, perform initial troubleshooting and escalation
• Manage user accounts, permissions, and configuration changes
• Perform operational tasks for M365 using PowerShell (e.g., administration, verification, routine tasks automation )
• Create and manage tickets, document troubleshooting steps and resolutions using ITSM tools
• Coordinate with internal teams and vendors for issue resolution and follow-ups
• Maintain knowledge articles, SOPs, and FAQs

Job Requirements

• Atleast 1-year relevant experience
• Experience in IT Helpdesk / Service Desk support
• Solid understanding of Microsoft 365 fundamentals and support operations
• Japanese language proficiency (written and spoken) to communicate effectively with Japanese speaking stakeholders
• Coordinate with stakeholders/users
• PowerShell scripting/administration experience
• Experience with ITSM tools such as ServiceNow, Zendesk, Dynamics 365, etc.
• Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), etc.
• Experience supporting global users

Working Location: Singapore