IT Troubleshooting Trainer - Hands-On Classroom Coach

AAT Training Hub; Singapore; On-site; SGD 51,000 - 76,000; Full time

Job summary

AAT Training Hub in Singapore invites applications for an IT Troubleshooting Trainer role. You will deliver instructor-led and hands-on training on structured troubleshooting, problem analysis, and root-cause identification across Windows, hardware, printers, and networks.

You will guide learners through LAN/Wi‑Fi basics, Microsoft 365 apps, authentication workflows like MFA, and practical incident documentation while ensuring clear explanations suitable for learners with varying technical

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or related discipline
• Relevant hands-on experience in IT support, desktop support, end-user support, technical support or IT systems
• Good knowledge of Windows hardware and software troubleshooting
• Practical knowledge of LAN, Wi-Fi and basic network/IP troubleshooting
• Familiar with Microsoft 365, particularly Outlook, Teams, Word, Excel and PowerPoint
• Understanding of common authentication, MFA and basic cybersecurity-related issues
• Strong troubleshooting, analytical and problem-solving skills
• Able to explain technical concepts clearly to non-technical users
• Confident in conducting demonstrations and hands-on practical exercises
• Good communication, presentation and facilitation skills

Responsibilities

• Conduct instructor-led and hands-on IT troubleshooting training
• Teach structured troubleshooting, problem analysis and root-cause identification
• Demonstrate troubleshooting of Windows, computer hardware, software, printers and peripheral devices
• Guide learners through LAN, Wi‑Fi and basic IP connectivity troubleshooting
• Conduct practical troubleshooting of Microsoft 365 applications, including Outlook, Teams, Word, Excel and PowerPoint
• Cover common browser, file‑access, password, authentication and MFA issues
• Guide learners in recognising phishing, suspicious emails and potential malware indicators
• Facilitate practical troubleshooting scenarios and problem‑solving exercises
• Teach proper incident documentation and when to resolve or elevate issues to IT support
• Provide clear technical explanations suitable for learners with limited technical backgrounds

Skills

Troubleshooting

End-user support

Network troubleshooting

Microsoft 365 familiarity

Cybersecurity basics

Communication skills

Teaching / Training

Education

IT degree or diploma

Tools

Windows OS

Microsoft 365 apps

Job description

AAT Training Hub in Singapore invites applications for an IT Troubleshooting Trainer role. You will deliver instructor-led and hands-on training on structured troubleshooting, problem analysis, and root-cause identification across Windows, hardware, printers, and networks.

You will guide learners through LAN/Wi‑Fi basics, Microsoft 365 apps, authentication workflows like MFA, and practical incident documentation while ensuring clear explanations suitable for learners with varying technical