Hands-On IT Troubleshooting Trainer for Adults

AAT Training Hub; Singapore; On-site; SGD 33,000 - 67,000; Full time

Job summary

AAT Training Hub Pte Ltd invites an experienced IT Trainer / IT Support Trainer to lead practical troubleshooting sessions for adult learners in a workplace technology context.

The role focuses on hands-on Windows hardware and software repair, Microsoft 365 apps, basic networking, security basics like MFA and phishing awareness, and delivering clear explanations to participants with varying IT backgrounds.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or related discipline.
• Relevant professional experience in IT support, desktop/end-user support, technical support, IT systems or workplace technology.
• Practical knowledge of Windows troubleshooting, computer hardware/software and peripheral devices.
• Working knowledge of LAN, Wi-Fi and basic network/IP troubleshooting.
• Familiarity with Microsoft 365, including Outlook, Teams, Word, Excel and PowerPoint.
• Understanding of user-access, authentication, MFA and basic cybersecurity-related issues.
• Strong troubleshooting, analytical and problem-solving skills.
• Able to explain technical concepts clearly to participants without advanced IT backgrounds.
• Comfortable conducting hands-on demonstrations and practical troubleshooting exercises.
• Good communication, presentation and facilitation skills.
• Adult-learning/trainer qualification such as ACLP/ACTA or equivalent is an advantage.
• Relevant Microsoft, CompTIA, networking, cybersecurity or IT support certifications would be an advantage.

Responsibilities

• Deliver instructor-led and hands-on IT troubleshooting training for adult learners.
• Teach structured troubleshooting, problem analysis and root-cause identification.
• Conduct practical training on Windows hardware and software troubleshooting, including startup, login, performance, printer, USB and peripheral issues.
• Guide participants in troubleshooting basic LAN, Wi-Fi and IP connectivity issues.
• Facilitate troubleshooting of Microsoft 365 and common workplace applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Cover common file-access, browser, password, authentication and multi-factor authentication issues.
• Guide participants in recognising phishing, suspicious emails, unusual system behaviour and basic indicators of potential malware.
• Facilitate scenario-based troubleshooting and practical problem-solving exercises.
• Teach proper incident documentation and appropriate escalation to IT support.
• Adapt technical explanations to non-technical and general end-user audiences.

Skills

IT troubleshooting

End-user support

Training delivery

Communication

Presentation

Problem-solving

Adapt explanations

Education

Information Technology degree

Tools

Windows

Microsoft 365

Job description

AAT Training Hub Pte Ltd invites an experienced IT Trainer / IT Support Trainer to lead practical troubleshooting sessions for adult learners in a workplace technology context.

The role focuses on hands-on Windows hardware and software repair, Microsoft 365 apps, basic networking, security basics like MFA and phishing awareness, and delivering clear explanations to participants with varying IT backgrounds.