Practical IT Support Trainer for Adult Learners

AAT TRAINING HUB PTE. LTD.; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

AAT Training Hub Pte Ltd is seeking an experienced IT Trainer / IT Support Trainer to conduct practical IT troubleshooting and problem-solving training for adult learners in Singapore.

The role requires hands-on professional experience in IT systems, end-user support and workplace technology, with the ability to explain technical concepts clearly to participants with basic IT proficiency and limited technical backgrounds.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking or related discipline.
• Relevant professional experience in IT support, desktop/end-user support, technical support, IT systems or workplace technology.
• Practical knowledge of Windows troubleshooting, computer hardware/software and peripheral devices.

Responsibilities

• Deliver instructor-led and hands-on IT troubleshooting training for adult learners.
• Teach structured troubleshooting, problem analysis and root-cause identification.
• Conduct practical training on Windows hardware and software troubleshooting, including startup, login, performance, printer, USB and peripheral issues.
• Guide participants in troubleshooting basic LAN, Wi-Fi and IP connectivity issues.
• Facilitate troubleshooting of Microsoft 365 and common workplace applications, including Outlook, Teams, Word, Excel and PowerPoint.
• Cover common file-access, browser, password, authentication and multi-factor authentication issues.
• Guide participants in recognising phishing, suspicious emails, unusual system behaviour and basic indicators of potential malware.
• Facilitate scenario-based troubleshooting and practical problem-solving exercises.
• Teach proper incident documentation and appropriate escalation to IT support.
• Adapt technical explanations to non-technical and general end-user audiences.

Skills

IT support experience

Windows troubleshooting

Microsoft 365 familiarity

Network troubleshooting

Communication skills

Training / facilitation

ACLP/ACTA certification

Education

Diploma or Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Networking

Tools

Microsoft 365

Outlook

Teams

Windows OS

Job description

AAT Training Hub Pte Ltd is seeking an experienced IT Trainer / IT Support Trainer to conduct practical IT troubleshooting and problem-solving training for adult learners in Singapore.

The role requires hands-on professional experience in IT systems, end-user support and workplace technology, with the ability to explain technical concepts clearly to participants with basic IT proficiency and limited technical backgrounds.