IT Technology Operations

APM Terminals; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Maersk is seeking an IT Technology Operations professional in Singapore to provide hands‑on support in a warehouse OT and onsite IT environment. You will troubleshoot devices like PDA/RDT/RF scanners, printers and workstations, while maintaining IT asset records and assisting with cybersecurity improvements.

The role requires experience with Windows 11, Microsoft 365/Teams, incident and change management, and the ability to work independently in a live warehouse setting.

Qualifications

• Diploma or degree in IT, Computer Engineering or related discipline.
• 3+ years of warehouse/onsite IT support experience.
• Hands‑on troubleshooting of IT hardware, printers, scanners and network connectivity.
• Experience with Windows 11 and Microsoft 365; strong communication skills.

Responsibilities

• Provide hands‑on IT support in a live warehouse OT and onsite IT environment.
• Troubleshoot PDA, RDT, RF devices, barcode scanners, label printers and workstations.
• Manage incidents, problems and changes with SLA/OLA awareness.
• Maintain IT asset records, CMDB updates and preventive maintenance logs.
• Assist with OT cybersecurity practices and access control configurations.

Skills

IT support

OT cybersecurity

Windows 11

Microsoft 365/Teams

LAN/Wi‑Fi troubleshooting

Switches

End‑user computing

Incident management

IT asset lifecycle

Power Apps

Education

Diploma or degree in IT/Computer Engineering or related field

Tools

Cisco

Aruba

FortiGate

Power Apps

Job description

Role

IT Technology Operations

Location

Singapore

Technical Skills

Hands‑on support experience in warehouse Operational Technology and onsite IT environments; Troubleshooting of PDA, RDT, RF devices, barcode scanners, label printers, warehouse workstations and IT peripherals; Good knowledge of Windows 11, Microsoft 365, Microsoft Teams and end-user computing support; Basic troubleshooting of LAN, Wi‑Fi, network connectivity, switches, wireless controllers, firewalls and local servers; Understanding of Warehouse Management Systems, Active Directory and warehouse automation technologies; Experience with incident, problem and change management, including SLA and OLA awareness; Knowledge of IT asset lifecycle management, inventory control, CMDB updates and preventive maintenance; Basic understanding of OT cybersecurity, access control, secure configuration and vulnerability remediation; Ability to interpret network diagrams, technical schematics and standard configuration templates; Familiarity with Power Apps, Power Automate and Power BI for simple automation and operational reporting; Basic understanding of ITIL service management principles.

Business and Behavioural Skills

Strong troubleshooting, analytical and problem‑solving ability; Clear communication with warehouse users, technical teams, vendors and operational stakeholders; Strong ownership, accountability and sense of urgency; Ability to work independently and collaboratively in a live warehouse environment; Able to prioritise and manage multiple incidents and requests; Safety‑first and customer‑focused mindset; Willingness to learn new warehouse and automation technologies; Ability to provide user training and maintain accurate technical documentation; Willingness to travel between supported locations; Availability for on‑call and out of hours support during critical incidents Mush.

Qualifications

Mush Have Diploma or degree in IT, Computer Engineering, Industrial Engineering or a related discipline > 3 years of relevant warehouse, manufacturing, distribution, automation or onsite IT support experience; Hands‑on troubleshooting of computers, printers, scanners, mobile or RF devices and network connectivity; Working knowledge of Windows 11 and Microsoft 365; Strong communication, ownership and problem‑solving skills; Ability to work under pressure in an operational warehouse environment; Willingness to travel and provide on‑call support; Good‑to‑Have Experience with Warehouse Management Systems or warehouse automation; Exposure to conveyors, RFID tunnels or similar automation equipment; Basic server, Cisco, Aruba or FortiGate knowledge; ITIL certification or understanding of ITIL processes; Power Apps, Power Automate or Power BI experience; Project coordination experience; Knowledge of OT cybersecurity and vulnerability remediation; Experience with LEAN or continuous improvement methodologies.

Equal Opportunity Statement

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process.

If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customers' supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.