IT Systems & Support Administrator

UMS PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

UMS PTE. LTD. in Singapore invites an IT professional to join our team as an IT Support Specialist. You will install, configure, maintain desktops, laptops, printers, and other equipment, and manage the IT asset register and warranty details.

You will create and manage user accounts, oversee access to email, VPN, ERP, and other business apps, support servers and network infrastructure, and assist with software licences, security, backups, and end-user training.

Qualifications

• Experience in IT support, hardware, software, networking, user account management, and troubleshooting.
• Knowledge of Windows, Microsoft 365, cybersecurity, backup and IT asset management.
• Good problem-solving, communication, documentation, and vendor coordination skills.
• Able to work independently, support end users and handle multiple IT tasks efficiently.

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Maintain IT asset register with serial numbers, locations, assignments, and warranty details.
• Coordinate IT equipment allocation, replacement, collection, disposal, and write-off.
• Monitor hardware condition and report equipment requiring repair or replacement.
• Create, modify, and disable user accounts for employees; manage access to email, Windows, VPN, ERP, and other business apps.
• Reset passwords and assist users with account access issues; perform access reviews and approvals.
• Monitor and troubleshoot servers, network connectivity, switches, Wi-Fi, VPN, and internet.
• Install, configure, update, and troubleshoot approved software; provide first-level ERP/Microsoft Office support.
• Maintain software licences, assist with testing and system upgrades; ensure licensing compliance.

Skills

IT support

Hardware

Software

Networking

User accounts

Troubleshooting

Windows

Microsoft 365

Cybersecurity

Backup

IT asset management

Education

Diploma or degree in Information Technology, Computer Science, or related field

Job description

UMS PTE. LTD. in Singapore invites an IT professional to join our team as an IT Support Specialist. You will install, configure, maintain desktops, laptops, printers, and other equipment, and manage the IT asset register and warranty details.

You will create and manage user accounts, oversee access to email, VPN, ERP, and other business apps, support servers and network infrastructure, and assist with software licences, security, backups, and end-user training.