IT Systems Manager, Cremation Operations

NEA National Environment Agency; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

NEA National Environment Agency is seeking an IT professional to oversee Mandai Operations Department systems supporting cremation services. You will ensure availability, security, and data integrity while collaborating with operations and vendors to deliver system enhancements.

Responsibilities include leading UAT, managing change deployments, and maintaining business continuity. Candidates should have 5–8 years in systems management with strong governance and stakeholder skills.

Qualifications

• 5–8 years of systems management or IT project experience.
• Experience with vendor/contract management and governance.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage and monitor the performance of operational systems supporting cremation services (PCMS, CMS, AGV, ServiceNow QR traceability, lockers).
• Ensure system availability, reliability, security, data integrity, and compliance with IT governance.
• Coordinate with operations users, IT Division, and vendors on requirements, enhancements, testing, UAT, maintenance, and change deployments.
• Translate operations needs into technical specifications and drive vendor-delivered improvements and enhancements.
• Develop test plans, lead UAT, and manage end-to-end change processes for deployments.
• Oversee vendor performance, service contracts, L2/L3 support, access reviews, governance meetings, and service SLAs.
• Manage day-to-day vendor relationships and conduct monthly governance meetings with stakeholders.
• Develop and maintain business continuity procedures for system failures and conduct drills.
• Support system integration and the Mandai Crematorium expansion to strengthen readiness.

Skills

IT project management

Vendor management

Requirements gathering

System integration

UAT leadership

Stakeholder management

Tools

PCMS

CMS

ServiceNow

AGV fleet management

Job description

NEA National Environment Agency is seeking an IT professional to oversee Mandai Operations Department systems supporting cremation services. You will ensure availability, security, and data integrity while collaborating with operations and vendors to deliver system enhancements.

Responsibilities include leading UAT, managing change deployments, and maintaining business continuity. Candidates should have 5–8 years in systems management with strong governance and stakeholder skills.