IT SUPPORT TECHNICIAN

SUNTECH SECURITY PTE. LTD.; Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

SUNTECH SECURITY PTE. LTD. is looking for a Technical Support Engineer to assist in desktop and IT help-desk tasks.

The role involves hands-on troubleshooting of computer systems and mobile devices, ensuring secure network practices, and collaborating with vendors on new IT purchases. Ideal candidates will have strong problem-solving and communication skills, with experience across installation, configuration, and support of tech products.

Qualifications

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician.
• Strong understanding of computer systems, mobile devices, and apps.
• Experience in installation, configuration, and troubleshooting.
• Knowledge of network security concepts.
• Liaise with vendors on IT purchases and implementation.
• Excellent problem-solving and communication skills.
• Willingness to perform ad hoc tasks as assigned by supervisor.

Responsibilities

• Install, configure, and troubleshoot IT systems and devices.
• Provide technical support for desktops, mobile devices and apps.
• Liaise with vendors on IT purchases and implementations.
• Handle ad hoc tasks as assigned by supervisor.

Skills

Technical support

Desktop support

IT help desk

Mobile devices

Network security

Vendor liaison

Troubleshooting

Communication skills

Tools

Windows OS

macOS

Mobile platforms

Networking basics

Job description

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor