Desktop Support Engineer

Techfount Systems Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Techfount Systems Pte Ltd is seeking an IT Support Technician to troubleshoot and maintain client IT networks and desktops. You will resolve issues, install and update Windows or macOS, and set up new workstations under pressure to meet deadlines.

The role requires a Diploma/Degree or equivalent, at least 2 years in desktop support, strong communication, and experience with M365, antivirus, backups, and helpdesk ticketing systems. Fluency in English is essential.

Qualifications

• Diploma / Degree or other relevant qualification.
• At least 2 years of experience in Desktop support.
• Install, configure, and update operating systems (Windows/macOS) and business apps.
• Strong communication and tech support skills.
• Record problems and solutions in a helpdesk system and track hardware inventory.
• Ensure antivirus tools are active and assist with data backups.

Responsibilities

• Analytical in solving and troubleshooting customer’s IT network and infrastructure.
• IT Support Technicians work to maintain inhouse and clients computer systems and networks.
• Help users of a network by answering questions; mix of tech and customer service.
• Work under pressure to meet deadlines and fulfill tasks agreed with customers.
• Fulfill KPIs for performance reviews.

Skills

Interpersonal communication

Troubleshooting

Problem solving

Team player

Can-do attitude

Fluent in English writing

Education

Diploma / Degree or other relevant qualification

Tools

Microsoft 365

Email control panel

Helpdesk ticketing system

Antivirus tools

Windows/macOS setup

Job description

Scope of Work and Responsibilities

• Analytical in solving and troubleshooting customer’s IT network and infrastructure.
• IT Support Technicians work to maintain inhouse and clients computer systems and networks.
• Help the users of a network to use relevant devices and applications by answering any questions that may arise. It is part tech job and part customer service.
• Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
• Able to fulfill KPI given for performance review
• Must be familiar with common PC and application software; Reloading; Backup of Desktop systems
• Any other ad-hoc duties assigned by superiors or Directors
• Must be able to work independently and analyse problems before escalation or discussing with immediate superiors or Directors

Soft Skills

• Strong interpersonal and communication skills.
• Strong trouble-shooting and problem solving skills;
• Proactive, flexible and energetic team player
• Possess a positive “can-do” attitude towards work.
• Fluent in English and writing

Requirements:

• Diploma / Degree or other relevant qualification
• At least 2 years of experience in Desktop support
• Install, configure, and update operating systems (like Windows or macOS) and business applications.
• Replace faulty components like hard drives, memory, and screens, or set up new workstations for employees or clients
• Strong communication and tech support skills
• Record problems and solutions in a helpdesk ticketing system and track hardware inventory
• Ensure antivirus tools are active, apply security patches, and assist with data backup routines.
• Cloud administration such as M365 and Email control panel is essential
• Experience with standard desktop imaging and packaging
• Strong network troubleshooting skills and understanding of networking.

We regret that only shortlisted candidates will be notified.