First-Line IT Support Technician: Quick Troubleshooting & Help

Hai Leck Holdings Pte. Ltd.; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Zusammenfassung

Hai Leck Holdings Pte. Ltd. is seeking an IT Support Technician to be the first point of contact for end users, providing phone and email support and remote troubleshooting.

You will diagnose issues, guide users through solutions, and document resolutions. This role requires a NITEC or higher in Information Technology, the ability to multi-task and remain composed under pressure, and a collaborative, team-oriented mindset.

Qualifikationen

• NITEC or higher in Information Technology.
• Open to candidates with no working experience.
• Ability to multi-task and work under pressure.

Aufgaben

• Serve as first point of contact for end users seeking technical assistance via phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by end users.
• Walk the end users through the problem-solving process.
• Escalate to Level 2 Technical Support for deployment when necessary.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Pass on any feedback or suggestions by end users to the appropriate internal team.
• Identify and suggest possible improvements in procedures.
• Follow-up and update end users’ status and information.
• Keep track of all escalation until resolution or closure.
• Other ad hoc duties as assigned.

Kenntnisse

Windows OS

Hardware troubleshooting

Software troubleshooting

Team collaboration

Resourcefulness

Ausbildung

NITEC or higher in Information Technology

Jobbeschreibung

Hai Leck Holdings Pte. Ltd. is seeking an IT Support Technician to be the first point of contact for end users, providing phone and email support and remote troubleshooting.

You will diagnose issues, guide users through solutions, and document resolutions. This role requires a NITEC or higher in Information Technology, the ability to multi-task and remain composed under pressure, and a collaborative, team-oriented mindset.