Impactful IT Support Technician | First-Line Troubleshooter

HAI LECK ENGINEERING (PRIVATE) LIMITED; Singapore; On-site; SGD 3,000 - 4,200; Full time

Job summary

Hai Leck Engineering (Private) Limited in Singapore is seeking an IT Support Technician to provide first-level IT support, troubleshoot issues, and assist end users across phones and email.

You will perform remote diagnostics, guide users through solutions, escalate when needed, and contribute to improving IT processes and documentation while working with a collaborative team.

The role welcomes non-experienced candidates with NITEC or higher in IT and offers training and mentorship.

Qualifications

• NITEC or higher in Information Technology.
• Candidates with no work experience are encouraged to apply.
• Ability to multitask and work under pressure.

Responsibilities

• Serve as first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end users
• Walk the end users through the problem-solving process
• Escalate to Level 2 Technical Support for deployment when necessary
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Pass on feedback or suggestions by end users to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Follow-up and update end users' status and information
• Keep track of all escalation until resolution or closure
• Other ad hoc duties as assigned

Skills

Windows OS

Troubleshooting

Teamwork

Resourceful

Education

NITEC or higher in Information Technology

Job description

Hai Leck Engineering (Private) Limited in Singapore is seeking an IT Support Technician to provide first-level IT support, troubleshoot issues, and assist end users across phones and email.

You will perform remote diagnostics, guide users through solutions, escalate when needed, and contribute to improving IT processes and documentation while working with a collaborative team.

The role welcomes non-experienced candidates with NITEC or higher in IT and offers training and mentorship.