IT Support/System Admin (Desktop, Systems)

GENIE GENIUS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

GENIE GENIUS PTE. LTD. is seeking an Executive IT Desktop Support Specialist / System Administrator in Singapore.

The role requires a Diploma in IT or higher and 4+ years of hands-on experience with desktops, laptops, mobile devices, and peripherals. You will handle Level 1/2 support, incident reporting, and timely updates on tasks, with opportunities to participate in DSS projects. You should be familiar with Win7/Win10, SharePoint, MacOS, and VPN/VDI environments, and possess strong customer

Qualifications

• Diploma in Information Technology or equivalent or higher degree.
• Experience with level 1/2 support and incident reporting on hardware and software.
• 4+ years in desktop, laptop, mobile device, network, scanner, printer or peripherals support.
• Able to install, troubleshoot and support hardware and software for desktops, laptops, mobiles, monitors, keyboards, printers and scanners.
• Experience troubleshooting Win7/Win10, SharePoint, MacOS, Microsoft software, iOS, VDI, VPN, networking, scanners, printers and peripherals.
• Familiar with ITIL framework/ IT Service Management is a plus.
• Able to take on ad hoc requests and provide timely updates on tasks.
• Participate in projects related to the DSS field of work.
• Must adhere to company policies/guidelines.
• Good customer service and communication skills.

Responsibilities

• Provide Level 1/2 support and escalate issues as needed.
• Generate incident reports and status updates for hardware and software incidents.
• Install, troubleshoot and support hardware and software on desktops, laptops and peripherals.
• Contribute to DSS projects and handle ad hoc tasks with timely delivery.

Skills

Customer service

Communication

Incident reporting

Technical troubleshooting

ITIL familiarity

Education

Diploma in Information Technology or equivalent

Tools

SharePoint

MacOS

VDI

VPN

Microsoft software

Networking

Scanner

Printer

Job description

Executive IT Desktop Support Specialist (DSS)/ System Administrator Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.

Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.

Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.

Able to Handle and resolve computer hardware and software incidents and requests.

. Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.

Experience with troubleshooting Win7, Win10, SharePoint, MacOS, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus

Familiarity with ITIL framework/ IT Service Management a plus

Able take on tasks or work on ad hoc requests or assignments

. Ability to Provide updates on tasks assisgned on a timely matter

. Able to Particiate on projects related to the DSS field of work

Must adhere to company policies /guidelines.

Good customer service and communication skills.