Desktop Support Specialist

Stefanini Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Stefanini Group in Singapore is seeking an experienced Deskside IT Support professional to deliver swift on-site assistance for desktop issues and devices. You will diagnose, repair, and document resolutions, while maintaining high service levels for clients in a financial environment.

The role requires 5+ years of desktop support experience, familiarity with Windows and MAC OS, and the ability to work independently or within a team in a fast-paced setting.

Qualifications

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team

Responsibilities

• Provide swift and professional deskside IT support.
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software to deliver required deskside service levels.
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk.
• Collaborate with other support groups across global locations to help troubleshoot client issues.
• Utilize tools for building, monitoring and troubleshooting client devices.
• Participate in Disaster recovery testing exercises.
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Write technical support and client documentation in form of Knowledgebase articles.
• Meet or exceed expected customer service levels

Skills

Desktop support

Customer service

Communication skills

Analytical skills

Teamwork

Tools

ServiceNow

Job description

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team