IT Support Specialist (Medical) #HYN

Recruit Express Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking an IT Support Specialist to deliver hands-on end-user support across headquarters and regional locations.

You will troubleshoot hardware, software, networks and cloud platforms, contribute to IT security, asset management and technology improvement initiatives.

Ideal candidates have 3–5 years of experience, a Diploma or Degree in IT, and strong communication skills to translate technical concepts to non‑technical users.

Qualifications

• 3–5 years of experience in IT end‑user support and infrastructure operations
• Knowledge of Microsoft 365, including Office, SharePoint and OneDrive
• Experience with cloud platforms, particularly Microsoft Azure
• Experience with network infrastructure and solutions such as Cisco Meraki
• Good understanding of endpoint management, IT infrastructure and end‑user computing
• Knowledge of IT security practices, user access management and endpoint protection
• Experience supporting regional or multi-location users is an advantage
• Strong troubleshooting and problem‑solving skills
• Good communication skills, with the ability to explain technical issues clearly to non‑technical users
• Able to work independently, manage multiple priorities and collaborate effectively with internal teams and external vendors

Responsibilities

• Provide day‑to‑day IT support to headquarters and regional users.
• Troubleshoot hardware, software, network and system‑related issues.
• Act as the primary point of contact for IT support and helpdesk requests, ensuring timely resolution of user issues.
• Troubleshoot operating systems, Microsoft 365 applications and business applications such as ERP and CRM systems.
• Support employee onboarding and offboarding, including user account creation, access management and IT asset allocation.
• Provide guidance and basic training to users on IT systems, applications and tools.
• Maintain and support IT infrastructure including servers, network equipment, endpoints and cloud platforms.
• Perform routine IT operations including system updates, patching, antivirus management and data backup activities.
• Support IT infrastructure setup, system rollouts and technology‑related projects.
• Assist with IT security activities including access control, endpoint protection and system compliance.
• Monitor system performance, availability and reliability, and support initiatives to strengthen IT security and operational efficiency.
• Coordinate with external IT vendors for technical support, maintenance and issue resolution.
• Maintain IT documentation, SOPs, user guides, asset inventories and software licence records.

Skills

End-user support

IT infrastructure operations

Troubleshooting

Communication skills

Education

Diploma or Degree in Information Technology

Tools

Microsoft 365

Microsoft Azure

Cisco Meraki

Power Apps

Job description

Join a growing organisation as an IT Support Specialist, providing hands‑on technical support to users in Singapore and across regional locations. This role covers end‑user support, IT infrastructure, cloud platforms, IT security, asset management and technology improvement initiatives.

Job Description

• Provide day‑to‑day IT support to headquarters and regional users, troubleshooting hardware, software, network and system‑related issues.
• Act as the primary point of contact for IT support and helpdesk requests, ensuring timely resolution of user issues.
• Troubleshoot operating systems, Microsoft 365 applications and business applications such as ERP and CRM systems.
• Support employee onboarding and offboarding, including user account creation, access management and IT asset allocation.
• Provide guidance and basic training to users on IT systems, applications and tools.
• Maintain and support IT infrastructure including servers, network equipment, endpoints and cloud platforms.
• Perform routine IT operations including system updates, patching, antivirus management and data backup activities.
• Support IT infrastructure setup, system rollouts and technology‑related projects.
• Assist with IT security activities including access control, endpoint protection and system compliance.
• Monitor system performance, availability and reliability, and support initiatives to strengthen IT security and operational efficiency.
• Coordinate with external IT vendors for technical support, maintenance and issue resolution.
• Maintain IT documentation, SOPs, user guides, asset inventories and software licence records.

Who Should Apply

• IT professionals with hands‑on experience in end‑user support and IT infrastructure operations.
• Candidates comfortable supporting users across different locations and working with both internal stakeholders and external IT vendors.
• Problem‑solvers who enjoy a hands‑on IT role with opportunities to improve systems, processes and user experience.

Requirements

• Diploma or Degree in Information Technology, Computer Science or a related discipline.
• 3–5 years of relevant experience in IT end‑user support and infrastructure operations.
• Strong knowledge of Microsoft 365, including Office, SharePoint and OneDrive.
• Hands‑on experience with cloud platforms, particularly Microsoft Azure.
• Experience with network infrastructure and solutions such as Cisco Meraki.
• Good understanding of endpoint management, IT infrastructure and end‑user computing.
• Knowledge of IT security practices, user access management and endpoint protection.
• Experience supporting regional or multi‑location users is an advantage.
• Experience with Microsoft Power Apps or similar low‑code platforms is advantageous.
• Strong troubleshooting and problem‑solving skills.
• Good communication skills, with the ability to explain technical issues clearly to non‑technical users.
• Able to work independently, manage multiple priorities and collaborate effectively with internal teams and external vendors.