Desktop Engineer & IT Support Specialist

ITCAN PTE. LIMITED

Singapore

On-site

SGD 32,000 - 52,000

Full time

5 days ago

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Job summary

ITCAN PTE. LIMITED is seeking an IT Support Specialist to provide hands-on end-user support for software, hardware, and network issues in Singapore.

The role covers Windows OS, MS Office, AD, and incident handling via ServiceNow/Jira, with imaging and remote support experience required. The ideal candidate holds a Diploma or Degree in IT or Computer Science, with solid knowledge of TCP/IP, DNS, DHCP, and VPN, and a track record in configuring Outlook and business apps, working onsite and

Qualifications

Diploma / Degree in IT, Computer Science, or related field
Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
Experience with imaging tools, Outlook configuration, and remote support tools

Responsibilities

End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
Active Directory: User creation, password resets, group policies, and access management in AD
Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs