IT Support Engineer (Freshers - Mid-level)

Alphaeus Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Alphaeus Pte Ltd is seeking a Service Desk Engineer to provide first level off-site support to end-users, troubleshoot and resolve technical problems.

You will handle incident tracking, respond to queries via voicemail, email or fax, and coordinate user account administration including activations and terminations. Candidates with IT support or call centre experience and knowledge of Windows OS, Active Directory, MS Outlook and mobile devices are preferred.

Qualifications

• Strong communication and customer service skills.
• Knowledge in Windows OS, Active Directory Administration, MS Outlook and mobile devices support.

Responsibilities

• Provide first level off-site support to end-users, troubleshoot and solve technical problems.
• Provide accessible, timely, effective, efficient, and professional quality service to resolve problems.
• Prompt response to queries via voicemail / email / fax.
• Incident tracking and first & second level resolution for desktop, LAN, WAN and voice service requests.
• Coordination for user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Skills

Strong communication

Customer service

Tools

Windows OS

Active Directory

MS Outlook

Mobile devices

Job description

1 to 2 weeks training provided

Service Desk Engineer

• Provide first level off-site support to end-users, support to troubleshoot and solve technical problems

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems

• Prompt response to queries via voicemail / email / fax

• Accurate assessment/ resolution of problems

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests

• Coordination for employee user account administration, activation, changes, and terminations

• Receive and answer all users' IT service request calls

Preferred:

• With IT technical support experience or call centre experience is a plus

• Strong communication and customer service skills.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Location: South

Working Hours: 5 Working Days (any day within the week)

8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager