(No exp needed | OJT) Service Desk Engineer

Alphaeus Pte Ltd; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Alphaeus Pte Ltd is seeking motivated individuals to join its IT Support team in Singapore. This entry-level role serves as the initial contact for users with technical issues and offers training.

Responsibilities include handling calls, emails, and voicemails, resolving issues efficiently, logging incidents, and assisting with account management. Location is South with 5 working days and staggered 7.30 AM–9 PM hours.

Qualifications

• Able to communicate well to end-users by phone.
• Willingness to learn IT concepts with training provided.
• No prior technical experience required.

Responsibilities

• Serve as the first point of contact for users via phone, email, and voicemail.
• Troubleshoot IT issues and provide a professional support experience.
• Log and manage incidents from start to finish.
• Assist with employee lifecycle by handling user account creation, profile updates, and access terminations.

Skills

Communication

Learning mindset

Customer service

Job description

We are seeking motivated individuals to join our IT Support team. In this role, you will serve as the initial point of contact for users experiencing technical issues. Prior technical experience is not required, as training will be provided.

Key Responsibilities

• Service Desk Support: Serve as the first point of contact for users, answering IT service requests and responding promptly via phone, email, and voicemail.

• Problem Solving: Troubleshoot and resolve technical issues efficiently, ensuring a professional support experience.

• Incident Tracking: Log and manage technical issues from start to finish

• Account Management: Assist with the employee lifecycle by handling user account creation, profile updates, and access terminations.

Requirements

• Able to communicate well to end-users over the phone

• Good learning attitude with an interest in IT
  

Location: South

Working Hours: 5 Working Days

8/9 staggered hours between 7.30AM-9PM, subject to the arrangement by your reporting manager