IT Support Engineer (CAT 1, TCP / IP / DNS, East)

Recruit Expert; Singapore; On-site; SGD 36,828 - 40,176; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to join their team. In this role, you will be the first point of contact for customers, addressing inquiries and resolving technical issues through various channels. Your expertise in troubleshooting and knowledge of computer systems and networks will be crucial in providing timely and effective support. This position offers the opportunity to work in a dynamic environment with a focus on customer satisfaction and teamwork. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• Minimum 2 years of experience in technical support or related fields.
• Strong knowledge of computer systems and networks.

Responsibilities

• Assist customers with inquiries and technical issues across various platforms.
• Collaborate with teams to resolve complex technical problems.

Skills

Troubleshooting

Technical Support

Network Knowledge

Customer Service

Knowledge of TCP/IP and DNS

Education

Diploma in Cyber Security

Job description

Roles & Responsibilities:

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24×7 standby shifts.

Salary: $3,300 to $3,600

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [e-mail]
Please note that only shortlisted candidates will be notified.

Ref: 1887139

EA Licence: 19C9701
Registration: R21100996