Maintenance Team Engineer

M.TECH PRODUCTS PTE LTD; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

M.TECH PRODUCTS PTE LTD in Singapore is seeking a highly motivated IT support specialist to provide technical assistance to customers by phone, chat, email and onsite visits. The role requires 24x7 support with rotating shifts and a focus on clear, layperson-friendly explanations of complex tech issues.

Fresh graduates with Higher Nitec or a diploma are welcome, and candidates should be able to work both independently and as part of a collaborative team, leveraging networking or cybersecurity

Qualifications

• Singaporean only.
• IT or relevant discipline.
• Fresh graduates with Higher Nitec or diploma welcomed.
• Experience with networking or cybersecurity solutions deployment preferred.
• Proficiency in English and strong communication skills.

Responsibilities

• Provide technical support via Phone, Chat, Email and onsite.
• Support 24x7 operations with rotating shifts.
• Diagnose faults and troubleshoot technical issues.
• Explain complex concepts in plain language to customers.
• Listen to customer requirements and anticipate needs.
• Coordinate with team to escalate unresolved issues to vendors.
• Maintain feedback loop with vendors to improve solutions.
• Continuous learning of IT security products and trends.

Skills

Networking

Cybersecurity

English Communication

Education

Higher Nitec or Diploma

Job description

Responsibilities

• Provide technical support to customers via Phone, Chat, Email and onsite support
• Support handling will be 24x7 and rotating shift is required
• Diagnose faults and troubleshoot technical issues
• Communicate complex technical concepts in layperson's terms
• Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
• Coordinate with other Technical Support team members to elevate cases with unresolved issues to respective product vendor
• Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
• Continuous Learning in IT industry, particularly new security products and solutions
• Any other ad-hoc duties as required or assigned

Requirements

• Singaporean only
• IT or relevant discipline
• Fresh graduates with Higher Nitec or diploma are welcome
• Experience with networking OR cybersecurity solutions deployment is preferred
• Proficiency in English and strong communication skills particularly over the phone and with email
• Ability to work individually and within a highly collaborative team setting
• Highly motivated, fast learner, passionate to learn new product solutions and technology