IT Support Engineer (CAT 1, TCP/IP/DNS, East)

Recruit Expert Pte. Ltd.; Singapore; Vor Ort; SGD 42.000 - 65.000; Vollzeit

Zusammenfassung

Recruit Expert Pte. Ltd.

in Singapore is seeking a Customer Support Engineer to handle inquiries and technical issues via phone, email, chat, or ticketing system, delivering quick, polite, and effective assistance to users. You will troubleshoot software, hardware, or network problems, collaborate with development and product teams to resolve complex issues, and ensure requests are closed within SLAs, including 24x7 standby shifts.

Qualifikationen

• Diploma in Cyber Security or equivalent.
• Good knowledge of computer systems, networks and troubleshooting.
• Familiar with TCP/IP and DNS protocols.
• Willingness to work 24x7 standby shifts.

Aufgaben

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Kenntnisse

TCP/IP

DNS

Troubleshooting

Computer networks

Ausbildung

Diploma in Cyber Security

Jobbeschreibung

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

EA Licence: 19C9701

Registration: R21100996