IT Support Manager (CAT 1)

RECRUIT EXPERT PTE. LTD.; Singapore; On-site; SGD 78,120 - 89,280; Full time

Job summary

An established industry player is seeking a dynamic IT Support Manager to lead a high-performing support team. This role involves mentoring team members, overseeing issue resolution, and implementing strategies to enhance customer satisfaction. You will streamline support processes and leverage automation while ensuring compliance with security standards. The ideal candidate will have extensive experience in IT support and management, along with relevant certifications. Join this innovative firm and contribute to continuous improvements in service reliability and performance, making a significant impact in a fast-paced environment.

Qualifications

• 5+ years of hands-on experience in IT support or management.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, or similar.

Responsibilities

• Mentor and develop a high-performing support team.
• Oversee issue resolution and optimize workflows.

Skills

IT Support

Team Management

Customer Satisfaction

Problem Solving

Workflow Optimization

Education

Degree in IT/Cyber Security

Tools

Windows

Linux

macOS

AWS

Azure

Google Cloud

Zendesk

Freshdesk

Salesforce

Nagios

SolarWinds

Datadog

Job description

Roles & Responsibilities:

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

Salary: $7,000 to $8,000

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [e-mail]
Please note that only shortlisted candidates will be notified.

Ref: 0310664

EA Licence: 19C9701
Registration: R21100996