IT Support Engineer (CAT 1, TCP/IP/DNS, East)

Recruit Expert Pte. Ltd.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Recruit Expert Pte. Ltd. in Singapore seeks a skilled Customer Support and Technical Troubleshooting professional to handle inquiries via phone, email, chat, or ticketing system and deliver prompt, courteous assistance.

You will diagnose software, hardware, or network issues, collaborate with product and development teams, and ensure SLA targets are met, including standby rotations around the clock.

Qualifications

• Diploma or equivalent in Cyber Security or related field.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and protocols like TCP/IP and DNS.

Responsibilities

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Skills

Customer support

Technical troubleshooting

Networking

Education

Diploma in Cyber Security or equivalent

Tools

Ticketing system

Job description

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

EA Licence: 19C9701

Registration: R21100996