IT Support Engineer (BIKE) - (WL-FRW250710 003/01)

Xcellink Pte Ltd; Singapore; In loco; SGD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Shift Allowance

Transport Allowance

Standby Allowance

Phone Allowance

Descrizione del lavoro

Xcellink Pte Ltd is seeking an IT Support Engineer to ensure seamless operation of biometric devices at key locations. You will join a dynamic team providing 24/7 on-site support, handling installation, configuration, and troubleshooting of Windows-based systems and peripherals.

Role emphasizes rapid incident response, proactive system monitoring, and collaboration to meet SLAs and KPIs. Shift allowances, transport and standby benefits are offered alongside growth into leadership roles.

Competenze

• Certification in Nitec, Higher Nitec, or a Diploma with IT focus.
• Experience in IT operational environments is advantageous.
• Ability to work in a fast-paced, team-oriented setting.
• Willingness to work rotational shifts in IT service roles.

Mansioni

• Assist in system implementation and configuration of PCs, workstations, OS, applications and peripherals.
• Provide 24x7 on-site IT support, including public holidays, 10am-10pm and 10pm-10am rotations.
• Investigate and resolve issues, reporting updates to the Project Manager on escalations.
• Perform daily health checks and inventory to prevent downtime and ensure systems are operational.
• Troubleshoot and maintain biometrics devices and Windows-based applications.

Conoscenze

Operational experience

Team-oriented

Self-starter

IT enthusiast

Formazione

Nitec/Higher Nitec/Diploma in IT

Strumenti

Windows OS

Descrizione del lavoro

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands‑on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time‑sensitive, mission‑critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top‑tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Phone Allowance

Requirements

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast‑paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

Benefits

In the course of your tenure asIT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands‑on experience in supporting high‑tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service‑level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time‑sensitive situations.Career progression to Lead a team in providing IT Support Services.