WL-FNW250905 004/04

Xcellink Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Xcellink Group is seeking an IT Support Engineer to join an IT infrastructure Support Team that manages mission critical biometrics devices at locations of significant national interest. You will be trained to troubleshoot and maintain operational availability and remedy faults to prevent down-time.

You will provide 1st level on-site IT support on a 24x7 rotating shift (10:00–22:00 or 22:00–10:00), assist project teams with PC/OS/configuration, and report findings to the Project Manager.

Qualifications

• Certification or education in IT related field preferred.
• Willingness to work on rotations and be on-site for shifts.
• Experience in IT operational environments is advantageous.

Responsibilities

• Provide 1st level on-site IT support to end-users on 24x7 rotational shifts.
• Assist project teams with installation, configuration and maintenance of PCs/OS and peripherals.
• Troubleshoot and resolve issues to maintain device availability and performance.
• Report findings and status updates to Project Manager on escalated issues.
• Perform health checks and inventory on systems.
• Support Windows clients and related applications.

Skills

Windows environment

On-site support

Team player

Communication skills

Ownership

Rotations

Education

Nitec/Higher Nitec/ Diploma

Tools

Biometrics devices

IT service management awareness

Job description

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.Career progression to Lead a team in providing IT Support Services.