IT Support Engineer (APCS) - (WL-FRW260129 003/01)

Xcellink Pte Ltd; Singapore; On-site; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Overtime pay

Job summary

Xcellink Pte Ltd seeks an IT Support Engineer to maintain biometric devices and IT systems across key locations. You will install, configure PCs and peripherals, provide on-site support (9:00–18:30, Mon–Fri), troubleshoot issues, and monitor daily health of hardware and software in a Windows environment.

The role emphasizes teamwork, SLA adherence, incident response, and growth into leadership within a mission-critical setting.

Qualifications

• Experience installing, configuring PCs and peripherals in Windows environments.
• Ability to provide first-level on-site IT support and fault isolation.
• Understanding of ITSM concepts and incident management.

Responsibilities

• Assist in system installation and configuration for PCs, workstations, OS, and apps.
• Provide on-site IT support during 9:00–18:30, Monday to Friday.
• Investigate, troubleshoot, and escalate issues with timely updates to PM.
• Perform daily health checks and inventory to prevent downtime.
• Utilise hands-on troubleshooting for biometrics devices and related software.

Skills

System configuration

On-site support

Troubleshooting

System monitoring

Windows environment

Education

Diploma or IT-related certificate

Job description

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support, ensuring operational uptime of essential systems during working hours (9am - 6.30pm, Monday to Friday)
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Overtime Pay: Provided if you are required to clock in early or stay beyond scheduled hours.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you!

Requirements

• Operational Experience: Prior exposure to IT operational environments minimum 1 year is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management.

Benefits

In the course of your tenure asIT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.