IT Support Engineer (BIKE) - (WL-FRW260623 016/04)

Xcellink Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Shift Allowance

Transport Allowance

Standby Allowance

Phone Allowance

Job summary

Xcellink Pte Ltd in Singapore is seeking an IT Support Engineer to help operate and maintain biometrics devices at critical sites. You will install, configure, and support Windows-based PCs and applications while ensuring uptime in a 24/7 shift pattern.

You will perform troubleshooting, monitoring, and proactive maintenance, with emphasis on collaboration, ownership, and ITSM awareness. Shift and transport allowances accompany the role.

Qualifications

• Operational IT experience is an advantage.
• Team-oriented with collaboration in fast-paced environments.
• Self-starter who works independently.
• Certifications in Nitec, Higher Nitec, or an IT-focused Diploma.
• It enthusiasts with willingness to work rotational shifts.

Responsibilities

• System implementation and configuration of PCs, workstations, OS and apps.
• Provide critical on-site IT support on a 24x7 rotational shift.
• Troubleshoot and escalate issues with timely PM updates.
• Proactively monitor systems and perform daily health checks.
• Maintain biometrics devices and related software in Windows environment.

Skills

IT Support

Troubleshooting

Windows OS

Hardware & Peripherals

On-site Support

Shift Work

Education

Nitec

Higher Nitec

IT Diploma

Job description

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands‑on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time‑sensitive, mission‑critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top‑tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Phone Allowance

Requirements

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast‑paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

Benefits

In the course of your tenure asIT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands‑on experience in supporting high‑tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service‑level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time‑sensitive situations.Career progression to Lead a team in providing IT Support Services.