WL-FNW250905 004/04

Xcellink Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Xcellink Pte Ltd is seeking an IT Support Engineer to join the IT infrastructure Support Team responsible for mission-critical biometrics devices at locations of national interest. You will be trained to manage, troubleshoot and maintain operational availability, remedy faults and minimize downtime.

The role includes 24x7 on-site support for PCs/Workstations, Windows environments, and peripherals, with rotation shifts from 10 am–10 pm or 10 pm–10 am, including public holidays.

Qualifications

• Experience in IT operational environments is advantageous.
• Hands-on experience in PC/peripheral installation, configuration and troubleshooting.
• Experience supporting end-users in a Windows environment.

Responsibilities

• Provide 1st-level on-site IT support to end-users on 24x7 rotational shifts.
• Support project teams in installation and configuration of PCs/OS and applications.
• Provide timely status updates to Project Manager on major issues.
• Perform daily health and inventory checks of systems.
• Troubleshoot biometrics devices and related software applications.
• Support end-users in a Windows environment.

Skills

Team player

Communication skills

Ownership

Independent

Education

Nitec / Higher Nitec / Diploma in IT

Job description

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• Provide findings and timely status update to the Project Manager on major issues escalated by users.
• Perform daily health check and inventory check on system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.