IT Support Engineer (Coastal) - (WL-FRW260115 002/01)

Xcellink Pte Ltd; Singapore; Presencial; SGD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shift Allowance

Transport Allowance

Standby Allowance

Public Holiday Pay

Descripción de la vacante

Xcellink Pte Ltd is seeking an IT Support Engineer to ensure seamless operation of high-tech biometric devices at key locations in Singapore. The role includes on-site support, system installation, and proactive monitoring in a 24/7 environment.

You will handle on-site deployments, troubleshooting, and escalation while working with a dynamic team to meet SLAs and KPIs. Shift allowances, transport allowances, standby pay, and holiday pay may accompany the role.

Formación

• Operational experience in IT operational environments is advantageous.
• Strong collaboration skills to support colleagues in fast-paced settings.
• Ability to work independently and take ownership of tasks.
• Passion for IT Service Management and rotating shifts.

Responsabilidades

• Install, configure PCs, workstations, OS and applications for project teams.
• Provide first-level on-site IT support on a rotating shift schedule.
• Troubleshoot and escalate issues with timely updates to the Project Manager.
• Perform daily health checks and inventory to prevent downtime.
• Maintain hands-on Windows-based PCs, peripherals and applications.

Conocimientos

Operational Experience

Team-Oriented

Self-Starter

IT Enthusiast

Educación

Nitec Certification

Higher Nitec

IT Diploma

Descripción del empleo

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

If you're driven by the challenge of maintaining essential systems that keep the nation running, and want to develop your career in IT support, this is the opportunity for you!

Requirements

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.