IT Support Engineer (BIKE) - (WL-FRW260430 004/02)

Xcellink Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Shift allowance

Transport allowance

Standby allowance

Phone allowance

Job summary

Xcellink Pte Ltd in Singapore is seeking a capable IT Support Engineer to ensure seamless operation of high-tech biometric devices across key locations. You will join a dynamic on-site team delivering 24/7 first-level IT support for mission-critical systems, with shift-based duties and allowances.

The role emphasizes installation, configuration, troubleshooting of Windows-based systems, and proactive monitoring to prevent downtime.

Qualifications

• Operational experience in IT environments is advantageous.
• Ability to work in a fast-paced environment with team colleagues.
• Willingness to work rotational shifts and participate in on-site support.

Responsibilities

• Assist in installation and configuration of PCs, workstations, and related peripherals.
• Provide first-level on-site IT support on a 24x7 rotational shift.
• Investigate and resolve issues, updating Project Manager on escalations.
• Perform daily health checks and inventory assessments to prevent downtime.
• Leverage hands-on experience to troubleshoot PCs, peripherals, and applications in Windows.

Skills

IT operations

Windows troubleshooting

Biometrics devices

Team collaboration

Education

Nitec/Higher Nitec/Diploma in IT

Tools

Windows OS

Biometrics devices

Job description

Are you ready to make a meaningful impact by ensuring the seamless operation of high-tech systems that support national infrastructure? Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Roles & Responsibilities:

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a 24x7 rotational shift, including public holidays (10 am to 10 pm / 10 pm to 10 am), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us?

• Gain hands‑on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen your troubleshooting skills while ensuring uptime in time‑sensitive, mission‑critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top‑tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover your commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Phone Allowance

Requirements

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support your colleagues in a fast‑paced environment.
• Self-Starter: Ability to work independently and take ownership of your tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

Benefits

In the course of your tenure asIT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands‑on experience in supporting high‑tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service‑level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time‑sensitive situations.Career progression to Lead a team in providing IT Support Services.