First-Line IT Support Engineer: Windows & 365 Expert

WSH Experts Pte Ltd; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

WSH Experts Pte Ltd in Singapore is seeking an IT Helpdesk Specialist to provide first-level support for desktops, laptops, printers, and peripherals, resolving issues promptly to keep users productive.

You will troubleshoot Windows, Microsoft 365, AD, and SharePoint, deploy devices, manage accounts, and contribute to asset management and security initiatives while maintaining documentation and SOPs.

Qualifications

• Diploma or Degree in Information Technology or Computer Science.
• Minimum 2 years of IT Helpdesk or Desktop Support experience.
• Proficient with Windows, Microsoft 365, Active Directory, SharePoint.
• Experience with IT asset management and documentation.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work independently and handle multiple requests.

Responsibilities

• Provide first-level IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, OS, and Microsoft 365 issues to maintain system functionality.
• Administer Microsoft 365 services including Teams, Outlook, SharePoint, OneDrive, and Exchange Online.
• Configure and deploy laptops, software, VPN, Wi‑Fi, BitLocker, Intune/MDM, and endpoint security solutions.
• Manage user accounts including password resets, mailbox management, and access requests.

Skills

Microsoft Windows

Microsoft 365

Active Directory

SharePoint

Troubleshooting

Communication

Independent working

Education

Diploma/Degree in IT or CS

Job description

WSH Experts Pte Ltd in Singapore is seeking an IT Helpdesk Specialist to provide first-level support for desktops, laptops, printers, and peripherals, resolving issues promptly to keep users productive.

You will troubleshoot Windows, Microsoft 365, AD, and SharePoint, deploy devices, manage accounts, and contribute to asset management and security initiatives while maintaining documentation and SOPs.