IT Support

REAL ESTATE ANALYTICS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

REAL ESTATE ANALYTICS PTE. LTD. in Singapore is seeking an IT Support specialist to set up, troubleshoot, and maintain workstations, accounts, and access across systems.

You will help with onboarding and offboarding, manage tickets, and support office infrastructure. Ideal candidates have 2+ years in IT support, familiarity with Windows and macOS, and experience with Active Directory and Google Workspace. Knowledge of basic networking and a willingness to learn cloud technologies is essential.

Qualifications

• 2+ years experience in IT support or helpdesk role.
• Familiarity with Windows and macOS environments.
• Experience with user account management (Active Directory, Google Workspace, or similar).
• Basic networking knowledge (Wi‑Fi, VPN, TCP/IP).
• Strong problem-solving and communication skills.
• Ability to prioritize and manage multiple requests.
• Eagerness to learn cloud technologies.

Responsibilities

• Set up, configure, and maintain laptops, desktops, and peripherals for new and existing employees.
• Manage user accounts, access permissions, and login issues across systems (Active Directory, SSO, email, etc.).
• Troubleshoot hardware and software problems, escalating complex issues as needed.
• Maintain IT asset inventory and coordinate equipment procurement.
• Support office infrastructure (printers, network connectivity, meeting room AV equipment).
• Assist with onboarding/offboarding processes (account creation, equipment handover, access revocation).
• Document common issues and solutions in a knowledge base.
• Assist with AWS cloud operations tasks (IAM user management, basic resource monitoring, S3 access).
• Learn and grow into cloud infrastructure responsibilities over time.

Skills

Windows & macOS

User account management

Basic networking

Problem solving

Communication skills

Tools

Active Directory

Google Workspace

Jamf

Intune

Jira

Zendesk

ServiceNow

PowerShell

Bash

Job description

Responsibilities

• Set up, configure, and maintain laptops, desktops, and peripherals for new and existing employees
• Manage user accounts, access permissions, and login issues across systems (Active Directory, SSO, email, etc.)
• Troubleshoot hardware and software problems, escalating complex issues as needed
• Maintain IT asset inventory and coordinate equipment procurement
• Support office infrastructure (printers, network connectivity, meeting room AV equipment)
• Assist with onboarding/offboarding processes (account creation, equipment handover, access revocation)
• Document common issues and solutions in a knowledge base
• Assist with AWS cloud operations tasks (IAM user management, basic resource monitoring, S3 access)
• Learn and grow into cloud infrastructure responsibilities over time

Requirements

• 2+ years experience in IT support or helpdesk role
• Familiarity with Windows and macOS environments
• Experience with user account management (Active Directory, Google Workspace, or similar)
• Basic networking knowledge (Wi‑Fi, VPN, TCP/IP)
• Strong problem-solving and communication skills
• Ability to prioritize and manage multiple requests
• Eagerness to learn cloud technologies

Nice to Have

• Experience with MDM solutions (Jamf, Intune)
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow)
• Basic scripting knowledge (PowerShell, Bash)
• AWS exposure or certifications (Cloud Practitioner, Solutions Architect Associate)
• Familiarity with infrastructure‑as‑code concepts