IT Admin

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a detail-oriented IT Operations Administrator to support day-to-day administrative activities within an IT services environment. This role collaborates with technical support teams to coordinate service requests, maintain records, and ensure smooth IT operations.

You will manage asset inventories, schedule activities, and provide admin support to IT operations, while improving processes and maintaining accurate documentation.

Qualifications

• Minimum 1 year of experience in an administrative, IT support, or operations coordination role.
• Familiarity with ticketing or ITSM systems is advantageous.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good verbal and written communication skills.
• Basic understanding of IT hardware, laptops, or end-user computing devices will be an added advantage.
• Strong attention to detail, organization, and multitasking skills.

Responsibilities

• IT Service Coordination: Create and manage service requests through the organization's ticketing system; Monitor ticket progress and follow up with relevant teams to ensure timely completion; Support operational processes by coordinating requests from internal teams and end users.
• Asset & Inventory Management: Maintain accurate records of IT equipment and inventory; Monitor stock levels and track device availability; Assist with inventory audits and asset tracking activities.
• Scheduling & Administrative Support: Coordinate appointments, meetings, and operational activities; Maintain documentation and operational records; Provide administrative support to IT operations teams as required.
• Operational Support: Assist with daily IT operational activities and reporting; Support process improvements and operational efficiency initiatives; Perform other administrative and coordination duties assigned by management.

Skills

ITSM

Ticket Coordination

Asset & Inventory Management

Microsoft Excel

Administrative Support

Scheduling & Coordination

Documentation Management

Basic IT Hardware Knowledge

Tools

ITSM systems

Job description

Job Overview

We are looking for a detail-oriented IT Operations Administrator to support day-to‑day administrative activities within an IT services environment. This role will work closely with technical support teams to coordinate service requests, maintain operational records, manage asset inventories, and ensure smooth execution of IT support activities.

The ideal candidate should possess strong organizational skills, good communication abilities, and the capability to manage multiple tasks in a fast‑paced environment.

Key Responsibilities

IT Service Coordination

• Create and manage service requests through the organization's ticketing system.
• Monitor ticket progress and follow up with relevant teams to ensure timely completion.
• Support operational processes by coordinating requests from internal teams and end users.

Asset & Inventory Management

• Maintain accurate records of IT equipment and inventory.
• Monitor stock levels and track device availability.
• Assist with inventory audits and asset tracking activities.

Scheduling & Administrative Support

• Coordinate appointments, meetings, and operational activities.
• Maintain documentation and operational records.
• Provide administrative support to IT operations teams as required.

Operational Support

• Assist with daily IT operational activities and reporting.
• Support process improvements and operational efficiency initiatives.
• Perform other administrative and coordination duties assigned by management.

Requirements

• Minimum 1 year of experience in an administrative, IT support, or operations coordination role.
• Familiarity with ticketing or IT Service Management (ITSM) systems is advantageous.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good verbal and written communication skills.
• Basic understanding of IT hardware, laptops, or end-user computing devices will be an added advantage.
• Strong attention to detail, organization, and multitasking skills.

Preferred Skillset

• IT Service Management (ITSM)
• Ticket Coordination
• Asset & Inventory Management
• Microsoft Excel
• Administrative Support
• Scheduling & Coordination
• Documentation Management
• Basic IT Hardware Knowledge