IT Operations Executive

PRESBYTERIAN COMMUNITY SOCIAL SERVICES LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PRESBYTERIAN COMMUNITY SOCIAL SERVICES LTD. in Singapore seeks an IT Operations & User Support specialist to manage user accounts, email systems, devices, and timely IT issue resolution in coordination with vendors.

You will assist with system maintenance, monitor security logs, coordinate outsourced IT services (EUC, network, CCTV), support cybersecurity initiatives, and help set up IT infrastructure for new facilities.

Qualifications

• Diploma/Degree in IT or related field required
• 2–3 years IT support/operations experience
• Hands-on experience in Microsoft 365 administration
• Strong troubleshooting and problem-solving skills
• Good communication and coordination skills

Responsibilities

• IT Operations & User Support: admin user accounts, email systems, access controls; support procurement, setup and maintenance of end-user devices and software; ensure timely resolution of IT issues with vendors.
• System & Infrastructure Support: assist in system maintenance, updates, upgrades; monitor system and security logs; escalate incidents as needed.
• Vendor Coordination: coordinate outsourced IT vendors (EUC, network, CCTV); track service delivery and follow up on issue resolution.
• Cybersecurity & Compliance: support cybersecurity awareness initiatives (phishing simulations, user training); assist in enforcing data protection and IT governance policies.
• Projects & Facilities Setup: support IT setup for new facilities and operational expansions

Skills

Troubleshooting

Communication

Coordination

Problem-solving

Education

Diploma/Degree in IT or related field

2–3 years IT experience

Tools

Microsoft 365 Administration

IT procurement & assets

Job description

Key Responsibilities:

IT Operations & User Support

• Administer user accounts, email systems, and access controls

• Support procurement, setup, and maintenance of end-user devices and software

• Ensure timely resolution of IT issues in coordination with vendors

System & Infrastructure Support

• Assist in system maintenance, updates, and upgrades

• Monitor system and security logs; elevate incidents where required

Vendor Coordination

• Coordinate outsourced IT vendors (EUC, network, CCTV, etc.)

• Track service delivery and follow up on issue resolution

Cybersecurity & Compliance

• Support cybersecurity awareness initiatives (e.g. phishing simulations, user training)

• Assist in enforcing data protection and IT governance policies

Projects & Facilities Setup

• Support IT setup for new facilities and operational expansions

Requirements:

• Diploma/Degree in IT or related field

• 2–3 years of relevant IT support or operations experience

• Hands-on experience in Microsoft 365 administration

• Strong troubleshooting and problem-solving skills

• Good communication and coordination skills

Good to have:

• Exposure to network systems (e.g. Ubiquiti, Fortinet)

• Basic knowledge of cybersecurity practices